Created: January 18, 2023

I have an Epson Printer that is sending out papers that I did not try to print

I went to troubleshooting, but don't understand any of it. It is XP-7100 Series EPSONB557C8
Last Edit: January 18, 2023
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Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Nice to meet you, *****!
Is it printing blank pages?
Customer Reply
These pages coming out are all covered with the same icons - all over the page and will not print what I want. Should I take it back to Best Buy as I have a 4 year warranty
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Well, yes you can, but I can try to help you as well.
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Customer Reply
It printed a sheet ok
Is that it?
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Did it stop printing as before?
Customer Reply
Yes
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Good.
I hope the issue is resolved now.
Customer Reply
Thank you. Where can I get that information and I believe it came with the printer but I must have filed somewhere but can't find it.
Can Epson send me another booklet?
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Do you mean the instructions?
Customer Reply
yes
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
Please note, you can find the manual guide to your printer online on Epson website, as they are not sending it in paper version.
HERE it is >>> https://files.support.epson.com/docid/cpd5/cpd55773/index.html
Customer Reply
Thank you I will try it.
Rostyslav Vieliiev
Rostyslav Vieliiev Tech Expert & Writer
You're welcome!
Is there anything else I can do for you today?
Customer Reply
No, that's all thanks again

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