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I have an acer ed320qr and my screen size is too big I can't see everything I need help
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please send me a screenshot of the issue?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
How do I screenshot?
To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
Keep me updated how it goes, please
Visitor uploaded: Screenshot.png
Ok, so you can't see the page fully?
No Sir.
There is a little screen missing.
I see, is it a web version or an app?
app
Got you, can you drag it?
Like press and hold your mouse on the top of the app and pull it to the right
To see close buttons on the top right of the window
to see something like that buttons:
There you have to click on the one in between button to adapt the window to your monitor size
That solved my issue I couldn't see everything I'm new to computers so I don't know a lot.
So it's fine now?
Can you see the page fully?
only when I move it around not when it's in full screen.
But what happens when you click on the button in between on the top right corner?
Visitor uploaded: Screenshot.png
Please click on this button
Agent uploaded: image.png
thank you so much for that.
Did it work?
yes it did.
Can you see it normally now?
Visitor uploaded: Screenshot.png
yes here it is
Oh I see, please restart the app for an update
How exactly do I do that?
Please close the app and open it again
when I open it again it takes me to the first screen, but I can go back to the other screen still.
What do you mean sorry? Can you send me a screenshot of the issue now?
there is no issue its fine.
thanks.
Maybe you have any additional questions I can help you with?
not currently
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
thanks
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