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I have a TG6 camera and am having issues with it
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Are your date and time set on your camera?
yes they are
I see, and do you see a "date" icon when shooting pictures?
Yes I see the date and time when I take the photos but am getting 2 seperate files for each photo and neither show the date and time
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 1837370
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 1837370
I found this in the manual
Click or tap on the numbers to view the image, please.
it shows the jpg and then a ORF files for the same photo
Did you do the previous reccomendations?
I don't relly understand how to check the settings. The camera was working fine until the last time I took photos
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 2662892
Here is a previous photo with the date time stamp
And the next one?
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 2541539
I see
The ones I took last week the date time show on the camera but not when I load them to the computer
I see.
I get JPG and right next to it a ORF. file This is the 1st time this has happened
Press the ok button when the initial setup dialog is displaying prompting you to select a language
which icon is that on when I press menu?
Where?
I really don't understand what you are asking
Do you press ok button?
is there a phone number that we can work on.
Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
OK
is there a way I could send you a screenshot showing what it shows when I try to look at th ephotos on my computer?
Sure, if you can
I am not really computer savvy
You would have to tell me how to do it
No, you need to do it on your camera
That is the issue. I cant show you on the camera
But you can describe it.
OK
thank you!
On the view screen on the camera
Yes
Top left Battery level, to the right top mid screen a small "smiley face'
Do you press ok?
When I press OK it goes to WB Auto screen
correction Auto Focus screen
1 Press the MENU button to display the menu
How do I reset to "Factory Specs"
Why do you want do you it?
Maybe it will clean up the issues I am having. I may have it a wrong setting sometime in th epast week that is causing the problems I am having.
It's not neccesary.
Do you find the menu button?
Yes it is prominent below the ring around the OK button
Do you press it?
You keep asking me the same thing which I do but I dont understand what to do next
When I do thts it shows a camera with a 1
What do you see on your camera screen?
A camera with a 2
the movie symbol
a rectangle with a right arrow
a kind of star symbol
and then a wrench symbol
OK I have done that and it goes to the setup menu
In setup you need to choose Settings
done
Date time shows
below that is time zone
What else opinions do you see?
and then auto time adjust
right now it is on Pacific time zone but it says 14;32 but the actual time is 15:32
and Auto time adjust id on
Then change it
ok done
What else option sn time do you see?
Time zone and auto time adjust
- Step 1 Press the "Playback" button on your camera. The playback button is the button with the right facing arrow on the right hand side of the camera.
- Step 2 Use the directional arrow keys, which surround the "OK" button in the middle of the camera, to scroll to "Print Order" and press the "OK" button.
- Step 3 Scroll to the individual print option, which is the first option and looks like a single sheet of paper, and press the "OK" button.
- Step 4 Use the directional arrows to scroll to the image that you want to add the time and date to and press the "OK" button.
- Step 5 Use the directional arrows to scroll to date and press the "OK" button and scroll to the time option and press the "OK" button to add the time to the photo. Use the arrow to scroll to "Set" and press the "OK" button to save the time and date addition.
is thet a photo showing the playback button thst will show me th elocation?
*there* not thet
Playback button with the play sign
not sure what rhe plan* sign you are talking about is
*play* sign
OK but when I try scrolling nothing says print order
all I see is the erase option
I see
scrool right and left just moves to the next photo either up of down
Please back you camera menu settings
OK
which protion of the menu?
Try to find date stamp
set to date and time
what then?
Date stamps
Yes on date stamp
Turn it on
THE ONLY OPTIONS ARE OFF, DATE, TIME AND DATE+TIME
Yes, you need turn it on
is not one of the options
that is why I had it to dte + time
Yes choose it
need those on photos to keep my boss happy. we do construction inspections
OK it is on date + time
Yes, right
And then you need to check it
Seem to be working properly now.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I still have the photos that show the ORF files
What do you mean?
I don't know how to get rid of those. they loaded next to the JPG photos. and do not have the date time stamp. The date /time show when the disk is in th camera but not ewhen loaded to the computer
Than's weird
Try to change time and dte one some time
These were from Tuesday. the Wednesday photos all show the date/time stamps
Give me one minute to try to load the others to the computer.
Sure
Loading photos now
Thank you!
the ones from Friday
okay
Time date stamp shows on the disk when in the camera but not when loaded into computer
Okay
Visitor uploaded: image.JPG
is that from yesterday?
I'm wondering if it's something else with the camera
Friday
Do you have the stamp now?
I just loaded it from th camera just now
The time/date shows on the cmaer when reviewing the photos.
Is it photo from now?
the one I took today has the time/date stamp
Visitor uploaded: image.JPG
Then it must be fixed.
But it don't but it on the photo what you did before
The last one I sent is from today
Did you do it after our conversation?
Visitor uploaded: image.JPG
This one is from Fri
It shows time/date on camera
It can't to do stamps on your previous photo
It will be only for the future one
Hopefully we got it fixed going forward. Otherwise I'll have to get a new camera.
As you wish but it doesn't necessary
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
And if you have any technical issues, you can always write to us.
Visitor uploaded: image.JPG
OK Just took this one
Seem to be working. Just took this one. Thank you.
So date stamps disappear again?
Sorry, don't see it😉
No they are there on the photo I just loaded to computer and sent
Okay, thank you.
Thank you for the help. Hopefully I won't have any more issues.
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