Created: November 9, 2022

I had an unfortunate incident today

A person talked me into giving him access to my computer, which is on the wifi and he locked up the computer. I got him to unlock it and nothing really happened. He thought I was going to transfer money to him, but I didn't. Now, I am worried about him gaining access to my devices through my modem/router which is an AC1900 Cable moden router
Last Edit: November 9, 2022
Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
Unfortunately, we are not strong with hacking, but let's try to reset your router to factory settings and set a new password. Okay?
Customer Reply
that will suffice
Judi Perez
Judi Perez Tech Expert & Writer
It is TP-Link, right?
Customer Reply
I am using that router to communicate with you, so you'll have to direct me to do whatever after we end this chat.
yes
Judi Perez
Judi Perez Tech Expert & Writer
Unfortunately, I can only send you the text instructions for the future, when you will reset your router. Don't you have cellular internet to connect to this chat again while setting it up?
Customer Reply
Yes I can do that
Judi Perez
Judi Perez Tech Expert & Writer
Okay, good
Customer Reply
how do i get you back on the phone?
Judi Perez
Judi Perez Tech Expert & Writer
First, I need to know the exact model of your router, *****
Here is the link to our chat: https://howly.com/chat/
Save it somewhere
Customer Reply
Ac1900 WIFi Modem Router

Model #C7000
Judi Perez
Judi Perez Tech Expert & Writer
Yes, but a lot of brands have AC1900 in their router name
Customer Reply
Netgear Nighthawk
Judi Perez
Judi Perez Tech Expert & Writer
Okay, thank you
First, you need to reset the router, but don't do this right now
1. Locate the Reset button on the back of your cable modem router.
2. Using a paper clip or similar object, press and hold the Reset button for about seven seconds.
3. Release the Reset button and wait for your cable modem router to reboot.
4. Factory default settings are restored.
Wait for the next instructions, please
Customer Reply
OK
Judi Perez
Judi Perez Tech Expert & Writer
When the router is reset:
1. Launch a web browser. NETGEAR genie displays.
2. If you do not see genie, enter www.routerlogin.net in the address field of the web browser.
3. When prompted, enter "admin" for the user name and "password" for the password.
Follow the genie steps to connect to the Internet.
When it's done, you will need to change the password for this Admin panel, so no one could login and change you network settings:
Customer Reply
I can do that Is that all that needs to be done?
Judi Perez
Judi Perez Tech Expert & Writer
1. Launch a web browser from a device that is connected to your router's network.
2. Enter www.routerlogin.net.
3. A login window displays.
4. Enter your username and password.
The default user name is "admin". The password is the one that you specified the first time you logged in, try "password" here. The username and password are case-sensitive
The BASIC Home page or Dashboard displays.
5. Select ADVANCED > Administration > Set Password.
6. Type your current password and type the new password twice.
7. Click Apply.
Your settings are saved.
Yes, *****. Try to rewrite these instructions somewhere, or contact us with cellular internet while doing it
And then you will need to set a password not for Admin panel, but for your network:
Customer Reply
where do I set the network password?
Judi Perez
Judi Perez Tech Expert & Writer
1. Launch a web browser from a device that is connected to your router's network.
2. Enter www.routerlogin.net.
3. A login window displays.
4. Enter your username and password. field.
5. Select Wireless.
6. Enter your new network name in the Name (SSID) field.
7. Enter your new password in the Password (Network Key) fields.
8. Click or tap Apply.
Your changes are saved.
Customer Reply
sounds easy Ill try it
Judi Perez
Judi Perez Tech Expert & Writer
Okay, here is the link to our chat: https://howly.com/chat/
Customer Reply
got it
Judi Perez
Judi Perez Tech Expert & Writer
Thank you
Customer Reply
thank you bye
Judi Perez
Judi Perez Tech Expert & Writer
Good luck! We will wait for you if something is wrong, *****!