Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Unfortunately, we are not strong with hacking, but let's try to reset your router to factory settings and set a new password. Okay?
that will suffice
It is TP-Link, right?
I am using that router to communicate with you, so you'll have to direct me to do whatever after we end this chat.
Unfortunately, I can only send you the text instructions for the future, when you will reset your router. Don't you have cellular internet to connect to this chat again while setting it up?
Yes I can do that
how do i get you back on the phone?
Ac1900 WIFi Modem Router
Yes, but a lot of brands have AC1900 in their router name
Okay, thank you
First, you need to reset the router, but don't do this right now
When the router is reset:
Follow the genie steps to connect to the Internet.
When it's done, you will need to change the password for this Admin panel, so no one could login and change you network settings:
I can do that Is that all that needs to be done?
Your settings are saved.
Yes, *****. Try to rewrite these instructions somewhere, or contact us with cellular internet while doing it
And then you will need to set a password not for Admin panel, but for your network:
where do I set the network password?
Your changes are saved.
sounds easy Ill try it
Okay, here is the link to our chat: https://howly.com/chat/
thank you bye
Good luck! We will wait for you if something is wrong, *****!
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