Updated: April 04, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I had an unfortunate incident today

A person talked me into giving him access to my computer, which is on the wifi and he locked up the computer. I got him to unlock it and nothing really happened. He thought I was going to transfer money to him, but I didn't. Now, I am worried about him gaining access to my devices through my modem/router which is an AC1900 Cable moden router

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Unfortunately, we are not strong with hacking, but let's try to reset your router to factory settings and set a new password. Okay?

Customer Replay

that will suffice

It is TP-Link, right?

Customer Replay

I am using that router to communicate with you, so you'll have to direct me to do whatever after we end this chat.

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Unfortunately, I can only send you the text instructions for the future, when you will reset your router. Don't you have cellular internet to connect to this chat again while setting it up?

Customer Replay

Yes I can do that

Okay, good

Customer Replay

how do i get you back on the phone?

First, I need to know the exact model of your router, *****
Here is the link to our chat: https://howly.com/chat/
Save it somewhere

Customer Replay

Ac1900 WIFi Modem Router


Model #C7000

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Yes, but a lot of brands have AC1900 in their router name

Customer Replay

Netgear Nighthawk

Okay, thank you
First, you need to reset the router, but don't do this right now

  1. Locate the Reset button on the back of your cable modem router.
  2. Using a paper clip or similar object, press and hold the Reset button for about seven seconds.
  3. Release the Reset button and wait for your cable modem router to reboot.
  4. Factory default settings are restored.
    Wait for the next instructions, please
Customer Replay


When the router is reset:

  1. Launch a web browser. NETGEAR genie displays.
  2. If you do not see genie, enter www.routerlogin.net in the address field of the web browser.
  3. When prompted, enter "admin" for the user name and "password" for the password.

Follow the genie steps to connect to the Internet.
When it's done, you will need to change the password for this Admin panel, so no one could login and change you network settings:

Customer Replay

I can do that Is that all that needs to be done?

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  1. Launch a web browser from a device that is connected to your router's network.
  2. Enter www.routerlogin.net.
  3. A login window displays.
  4. Enter your username and password.
    The default user name is "admin". The password is the one that you specified the first time you logged in, try "password" here. The username and password are case-sensitive
    The BASIC Home page or Dashboard displays.
  5. Select ADVANCED > Administration > Set Password.
  6. Type your current password and type the new password twice.
  7. Click Apply.

Your settings are saved.
Yes, *****. Try to rewrite these instructions somewhere, or contact us with cellular internet while doing it
And then you will need to set a password not for Admin panel, but for your network:

Customer Replay

where do I set the network password?

  1. Launch a web browser from a device that is connected to your router's network.
  2. Enter www.routerlogin.net.
  3. A login window displays.
  4. Enter your username and password. field.
  5. Select Wireless.
  6. Enter your new network name in the Name (SSID) field.
  7. Enter your new password in the Password (Network Key) fields.
  8. Click or tap Apply.

Your changes are saved.

Customer Replay

sounds easy Ill try it

Okay, here is the link to our chat: https://howly.com/chat/

Customer Replay

got it

Thank you

Customer Replay

thank you bye

Good luck! We will wait for you if something is wrong, *****!

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