I get a scanner, “not ready error message”. I just need to be able to scan to my new computer

ExpertVitalii Yovko

Vitalii Yovko (Expert): Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer: *****

Vitalii Yovko: Nice to meet you, *****!
Vitalii Yovko: Can you please explain the issue in detail?
Vitalii Yovko: What scanner do you have?
Vitalii Yovko: Do you use Windows OS?

Customer: So, what do you think about my setup issue?
Customer: Sorry. I needed to scroll up.

Vitalii Yovko: That’s ok

Customer: I am trying to scan from printer to laptop. Windows 11. WF-3520. It worked with my work laptop previously.

Vitalii Yovko: Got you
Vitalii Yovko: And what is the error message exactly? Scanner is not ready?

Customer: yes. interface not connected

Vitalii Yovko: Did it work previously on that computer?
Vitalii Yovko: Or did you set it up recently?

Customer: I don’t think so. probably not. so,
Customer: I tried to set it up
Customer: I think

Vitalii Yovko: I see
Vitalii Yovko: Can you please download this driver https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3520/s/SPT_C11CC33201 ?
Vitalii Yovko: Scanner Driver and EPSON Scan Utility v3.7.9.6 from the Utilities section

Customer: should i set OS to Windows 11?

Vitalii Yovko: Yes

Customer: ok. it’s downloaded. shall I run the .exe?

Vitalii Yovko: Yes, please do

Customer: ok. shall I try to scan now?

Vitalii Yovko: Wait
Vitalii Yovko: now let’s do a proper set up

Customer: ok

Vitalii Yovko: Please open that utility that you’ve downloaded and installed

Customer: you mean the epson17849.exe?

Vitalii Yovko: Yes

Customer: in downloads? it didn’t get installed somewhere else?

Vitalii Yovko: You’ve downloaded exe file. After that, you should run it and install the software

Customer: ok. I’ll now run it as installed.

Vitalii Yovko: Sure
Vitalii Yovko: After you open the software, select Network and click the Add button

Customer: hmmm. just to be sure. I run epson17849.exe again, and I’ll have the setup options?

Vitalii Yovko: Have you downloaded Scanner Driver and EPSON Scan Utility v3.7.9.6 from the Utilities section here https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3520/s/SPT_C11CC33201 ?

Customer: yes. that pointed to epson17849.exe, which was downloaded. and executed for installation.

Vitalii Yovko: Good!
Vitalii Yovko: Now open it
Vitalii Yovko: Go to Start menu and look for EPSON Scan Settings

Customer: when I do, it just takes me to the same installation procedure. when I open scan settings, the only option is “test”.

Vitalii Yovko: Do you see something like this https://pinter.org/wp-content/uploads/2020/11/2020-11-21_23-42-58.png ?

Customer: yes. when i “add”, nothing comes up

Vitalii Yovko: Got you
Vitalii Yovko: Let me check

Customer: although it does tell me the search is complete

Vitalii Yovko: Do you have a field where you can enter address manually?

Customer: yes

Vitalii Yovko: That is good
Vitalii Yovko: Now we need to figure out the IP address of your device
Vitalii Yovko: Can you please print a Network Status Sheet page from the printer’s control panel?

Customer: i do believe I have the LAN connection working for printing from laptop. It doesn’t scan use the lan, if it’s connected, as well?
Customer: ok. I’m printing the network status
Customer: it’s printed

Vitalii Yovko: Then enter the IP address from the sheet into the field in Scanner Settings

Customer: I just added it

Vitalii Yovko: Now click OK and close the window

Customer: ok. by the way, the test from that window failed to connect. but now it’s closed.

Vitalii Yovko: Can you please clarify?

Customer: error: cannot communicate with printer …. (again)

Vitalii Yovko: Can you please check if you can print something from your computer?

Customer: I had tried a “test” prior to your request to close. but now it’s closed.
Customer: Sure
Customer: my print attempt failed. “printer offline”

Vitalii Yovko: That was expected
Vitalii Yovko: It seems that scan problems were part of the bigger issue with the printer not being recognized by the PC
Vitalii Yovko: Let’s try this first:
Press Win+R keys and type “Services.msc” in the window that opens, then click on “OK” button
Vitalii Yovko: The service window will open. From there, go to “Print Spooler” option and make sure that its status is shown as “Running”. In case the status is “Stopped”, right-click on the “Print Spooler” option and click on “Start” option to resume the service.

Customer: Print Spooler is running

Vitalii Yovko: Can you please stop it and then restart the process?

Customer: by the way, should the IP address include http: and the suffix Epson_IPP_Printer?
Customer: stopped and restarted.

Vitalii Yovko: No, IP address should be just a bunch of numbers

Customer: ok. that’s what I used were the 4 octets

Vitalii Yovko: Like on this picture, for example: https://pinter.org/wp-content/uploads/2020/11/2020-11-21_23-44-35.png

Customer: yes, of course.
Customer: shall I try the scan settings again?

Vitalii Yovko: Since you’ve restarted the spooler, can you please check if the printer is online? Please try to print something

Customer: ok
Customer: the print task made it to the queue. but no response yet from printer. I’ll restart printer?

Vitalii Yovko: Please try

Customer: so, I do have the LAN connection from printer. but, it’s also showing wi-fi status.
Customer: it just came up, so I’ll try to print.

Vitalii Yovko: So your printer is connected both via cable and WiFi? Did I understand you correctly?

Customer: I connected the LAN and had wi-fi also connected. it was printing with both. should I disconnect LAN?

Vitalii Yovko: You should use only one option to not “confuse” the system

Customer: makes sense. should I disconnect from wi-fi?

Vitalii Yovko: Use whichever method of connection you like

Customer: ok. I’ll try with LAN

Vitalii Yovko: Sure

Customer: sigh. I get a communication error with LAN only. I’ll try wi-fi alone now.

Vitalii Yovko: Please try

Customer: ok. here goes. with wi-fi only

Vitalii Yovko: Does it work?

Customer: I can print from laptop
Customer: now, try to scan?

Vitalii Yovko: Yes

Customer: it communicates. but, I now have a scan screen that may need configuration?

Vitalii Yovko: Can you please describe how that screen looks like?

Customer: it’s similar to the screen from previous laptop. I will say that it seems a little less feature-rich. for example, no *.png option. but it works!!!!!

Vitalii Yovko: Glad to hear that!

Customer: yes indeed. is there a way to configure the scan to print with various other features? I did try the text enhancement just now, and it makes a difference.

Vitalii Yovko: Can you please clarify? What do you want to do?

Customer: well, for example, there was no .png option. I just wondered how many others it doesn’t have (compared with previous instance)
Customer: in any event, I can certainly live with this.

Vitalii Yovko: You can learn about scanning modes here: https://files.support.epson.com/pdf/wf3520/wf3520ug.pdf
Vitalii Yovko: Page 98 of that user guide

Customer: ok, thanks!

Vitalii Yovko: You are welcome!