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I get a scanner, "not ready error message".
Hello, thank you for using Howly, my name is Vitalii. I'll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****! Can you please explain the issue in detail? What scanner do you have? Do you use Windows OS?
So, what do you think about my setup issue? Sorry. I needed to scroll up.
That's ok
I am trying to scan from printer to laptop. Windows 11. WF-3520. It worked with my work laptop previously.
Got you And what is the error message exactly? The scanner is not ready?
yes. interface not connected
Did it work previously on that computer? Or did you set it up recently?
I don't think so. probably not. so, I tried to set it up I think
I see Can you please download this driver https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3520/s/SPT_C11CC33201 ?
Scanner Driver and EPSON Scan Utility v3.7.9.6 from the Utilities section
should i set OS to Windows 11?
ok. it's downloaded. shall I run the .exe?
Yes, please do
ok. shall I try to scan now?
Wait now let's do a proper set up
ok
Please open that utility that you've downloaded and installed
you mean the epson17849.exe?
in downloads? it didn't get installed somewhere else?
You've downloaded exe file. After that, you should run it and install the software
ok. I'll now run it as installed.
Sure After you open the software, select Network and click the Add button
hmmm. just to be sure. I run epson17849.exe again, and I'll have the setup options?
Have you downloaded Scanner Driver and EPSON Scan Utility v3.7.9.6 from the Utilities section here https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3520/s/SPT_C11CC33201 ?
yes. that pointed to epson17849.exe, which was downloaded. and executed for installation.
Good! Now open it Go to Start menu and look for EPSON Scan Settings
when I do, it just takes me to the same installation procedure. when I open scan settings, the only option is "test".
Do you see something like this?
yes. when i "add", nothing comes up
Got you
Let me check
although it does tell me the search is complete
Do you have a field where you can enter address manually?
yes
That is good Now we need to figure out the IP address of your device Can you please print a Network Status Sheet page from the printer's control panel?
I do believe I have the LAN connection working for printing from laptop. It doesn't scan use the lan, if it's connected, as well? ok. I'm printing the network status it's printed
Then enter the IP address from the sheet into the field in Scanner Settings
I just added it
Now click OK and close the window
ok. by the way, the test from that window failed to connect. but now it's closed.
Can you please clarify?
error: cannot communicate with printer .... (again)
Can you please check if you can print something from your computer?
I had tried a "test" prior to your request to close. but now it's closed. Sure my print attempt failed. "printer offline"
That was expected It seems that scan problems were part of the bigger issue with the printer not being recognized by the PC Let's try this first:
- Press Win+R keys and type “Services.msc” in the window that opens, then click on “OK” button The service window will open.
- From there, go to “Print Spooler” option and make sure that its status is shown as “Running”.
- In case the status is “Stopped”, right-click on the “Print Spooler” option and click on “Start” option to resume the service.
Print Spooler is running
Can you please stop it and then restart the process?
by the way, should the IP address include http: and the suffix Epson_IPP_Printer? stopped and restarted.
No, IP address should be just a bunch of numbers
ok. that's what I used were the 4 octets
Like on this picture, for example:
yes, of course. shall I try the scan settings again?
Since you've restarted the spooler, can you please check if the printer is online? Please try to print something
ok the print task made it to the queue. but no response yet from printer. I'll restart printer?
Please try
so, I do have the LAN connection from printer. but, it's also showing wi-fi status. it just came up, so I'll try to print.
So your printer is connected both via cable and WiFi? Did I understand you correctly?
I connected the LAN and had wi-fi also connected. it was printing with both. should I disconnect LAN?
You should use only one option to not "confuse" the system
makes sense. should I disconnect from wi-fi?
Use whichever method of connection you like
ok. I'll try with LAN
Sure
sigh. I get a communication error with LAN only. I'll try wi-fi alone now.
Please try
ok. here goes. with wi-fi only
Does it work?
I can print from laptop now, try to scan?
it communicates. but, I now have a scan screen that may need configuration?
Can you please describe how that screen looks like?
it's similar to the screen from previous laptop. I will say that it seems a little less feature-rich. for example, no *.png option. but it works!!!!!
Glad to hear that!
yes indeed. is there a way to configure the scan to print with various other features? I did try the text enhancement just now, and it makes a difference.
Can you please clarify? What do you want to do?
well, for example, there was no .png option. I just wondered how many others it doesn't have (compared with previous instance) in any event, I can certainly live with this.
You can learn about scanning modes here: https://files.support.epson.com/pdf/wf3520/wf3520ug.pdf
Page 98 of that user guide
ok, thanks!
You are welcome!
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