Updated: March 22, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

I discontinued premium support a month or so ago, and ever since cannot see my existing contacts nor my profile

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I can no longer see my contacts nor is my profile setup where as it was before and I believe both went away after cancelling premium support a month or so ago. Please advise.

Could you clarify what service are you referring to?

Customer Replay

I have no contacts where I had them before and I had filled out a profile inclusive of work history, etc. They were there before premium account and during, but went away in the past month or so which is similiar timing to when I discountinued premium support.
Sorry, meant to say connections not contacts.

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Could you please clarrify what service are you talking about?

Customer Replay

Premium is what I thought it was called, can you identify what service I was paying for on my account ?

It might be Youtube premium, etc. You may check it in your payment info

Customer Replay

No, pretty sure it was with Linkedin directly. No matter, can you see if my account still has connections or not ?


We can only check if you have our subscription
Just to clarify, we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with any other service, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
We need to understand what kind of subscription you had before in order to help
Please, check your payments if there's a service's name

Customer Replay

Ok, hang tight...I'm checking.

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Let me know when you are done.

Customer Replay

will do...

Thank you!

Customer Replay

Sorry, I can only see a $42.79 monthly charge on my credit card for 'Merchandise - Direct Marketing - Continuity Subscription' for a LINKEDIN-*****....... Does this help?
I had connections on my Linkedin account but can no longer see them, can you help with that?

Yes, I will do my best

Customer Replay


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You're welcome!
I'm sorry, but are you logged in LinkedIn?

Customer Replay

yes, do I need to log off ?

Please, try to log off and then log in

Customer Replay

Just did and GREAT, I now see my profile and connections. THANKS

Is there anything else I can do for you today?

Customer Replay

No, but curious what was the issue was ?

There might was some kind of error

Customer Replay

Ok, I appreciate it has been resolved.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

One last question, for others viewing my profile were they seeing it or ?

They should see it, I think

Customer Replay

Yes, but could they see it before today ? I suspect the answer is no. Just curious.

Probably, no

Customer Replay

Very well, thank you....

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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