Created: January 6, 2023

I discontinued premium support a month or so ago, and ever since cannot see my existing contacts nor my profile

Last Edit: January 6, 2023
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Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I can no longer see my contacts nor is my profile setup where as it was before and I believe both went away after cancelling premium support a month or so ago. Please advise.
Gary Spenser
Gary Spenser Tech Expert & Writer
Could you clarify what service are you referring to?
Customer Reply
I have no contacts where I had them before and I had filled out a profile inclusive of work history, etc. They were there before premium account and during, but went away in the past month or so which is similiar timing to when I discountinued premium support.
Sorry, meant to say connections not contacts.
Gary Spenser
Gary Spenser Tech Expert & Writer
Could you please clarrify what service are you talking about?
Customer Reply
Premium is what I thought it was called, can you identify what service I was paying for on my account ?
Gary Spenser
Gary Spenser Tech Expert & Writer
It might be Youtube premium, etc. You may check it in your payment info
Customer Reply
No, pretty sure it was with Linkedin directly. No matter, can you see if my account still has connections or not ?
Gary Spenser
Gary Spenser Tech Expert & Writer
We can only check if you have our subscription
Just to clarify, we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with any other service, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
We need to understand what kind of subscription you had before in order to help
Please, check your payments if there's a service's name
Customer Reply
Ok, hang tight...I'm checking.
Gary Spenser
Gary Spenser Tech Expert & Writer
Let me know when you are done.
Customer Reply
will do...
Gary Spenser
Gary Spenser Tech Expert & Writer
Thank you!
Customer Reply
Sorry, I can only see a $42.79 monthly charge on my credit card for 'Merchandise - Direct Marketing - Continuity Subscription' for a LINKEDIN-*****....... Does this help?
I had connections on my Linkedin account but can no longer see them, can you help with that?
Gary Spenser
Gary Spenser Tech Expert & Writer
Yes, I will do my best
Customer Reply
Thanks
Gary Spenser
Gary Spenser Tech Expert & Writer
You're welcome!
I'm sorry, but are you logged in LinkedIn?
Customer Reply
yes, do I need to log off ?
Gary Spenser
Gary Spenser Tech Expert & Writer
Please, try to log off and then log in
Customer Reply
Just did and GREAT, I now see my profile and connections. THANKS
Gary Spenser
Gary Spenser Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No, but curious what was the issue was ?
Gary Spenser
Gary Spenser Tech Expert & Writer
There might was some kind of error
Customer Reply
Ok, I appreciate it has been resolved.
Gary Spenser
Gary Spenser Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
One last question, for others viewing my profile were they seeing it or ?
Gary Spenser
Gary Spenser Tech Expert & Writer
They should see it, I think
Customer Reply
Yes, but could they see it before today ? I suspect the answer is no. Just curious.
Gary Spenser
Gary Spenser Tech Expert & Writer
Probably, no
Customer Reply
Very well, thank you....
Gary Spenser
Gary Spenser Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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