Created: December 8, 2022

I can’t connect the printer to my laptop

Last Edit: January 6, 2023
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Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
What printer do you have?
Customer Reply
HP OfficeJet Pro 9015
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
And what is the laptop brand?
Customer Reply
Dell, do you need a model?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Windows 10, 11?
Customer Reply
10
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
How can I add a screenshot?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sure, *****
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you have HP Smart software installed?
Customer Reply
wait, I need to check )
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sure, take your time :)
Customer Reply
The program has installed automatically, I think. I have HP smart software
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Ok. Got it
Let's diagnose HP Smart
1. Please open the HP Smart app, and then open Diagnose & Fix.
- Windows: Click the Diagnose & Fix icon in the bottom left corner.
- macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
2. Click Start.
3. Follow any instructions provided if any issues are found
Customer Reply
Let's try
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hope it helps
Customer Reply
Great! HP program downloaded some things and it worked. Thanks a lot, I have spent so much time for this problem)
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No)
Have a great day, bye
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I am so pleased to see your issue got resolved!

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