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I can’t connect the printer to my laptop
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What printer do you have?
HP OfficeJet Pro 9015
And what is the laptop brand?
Dell, do you need a model?
Windows 10, 11?
10
What troubleshooting have you done so far?
How can I add a screenshot?
Sure, *****
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Do you have HP Smart software installed?
wait, I need to check )
Sure, take your time :)
The program has installed automatically, I think. I have HP smart software
Ok. Got it
Let's diagnose HP Smart
- Please open the HP Smart app, and then open Diagnose & Fix.
- Windows: Click the Diagnose & Fix icon in the bottom left corner.
- macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix. - Click Start.
- Follow any instructions provided if any issues are found
Let's try
Hope it helps
Great! HP program downloaded some things and it worked. Thanks a lot, I have spent so much time for this problem)
Is there anything else I can do for you today?
No)
Have a great day, bye
I am so pleased to see your issue got resolved!
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