Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What printer do you have?
What printer do you have?
Customer Reply
HP OfficeJet Pro 9015
And what is the laptop brand?
Customer Reply
Dell, do you need a model?
Windows 10, 11?
Customer Reply
10
What troubleshooting have you done so far?
Customer Reply
How can I add a screenshot?
Sure, *****
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Do you have HP Smart software installed?
Customer Reply
wait, I need to check )
Sure, take your time :)
Customer Reply
The program has installed automatically, I think. I have HP smart software
Ok. Got it
Let's diagnose HP Smart
1. Please open the HP Smart app, and then open Diagnose & Fix.
- Windows: Click the Diagnose & Fix icon in the bottom left corner.
- macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
2. Click Start.
3. Follow any instructions provided if any issues are found
Let's diagnose HP Smart
1. Please open the HP Smart app, and then open Diagnose & Fix.
- Windows: Click the Diagnose & Fix icon in the bottom left corner.
- macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
2. Click Start.
3. Follow any instructions provided if any issues are found
Customer Reply
Let's try
Hope it helps
Customer Reply
Great! HP program downloaded some things and it worked. Thanks a lot, I have spent so much time for this problem)
Is there anything else I can do for you today?
Customer Reply
No)
Have a great day, bye
Have a great day, bye
I am so pleased to see your issue got resolved!
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