Updated: March 30, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

I can’t connect the printer to my laptop

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What printer do you have?

Customer Replay

HP OfficeJet Pro 9015


And what is the laptop brand?

Customer Replay

Dell, do you need a model?

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Windows 10, 11?

Customer Replay


What troubleshooting have you done so far?

Customer Replay

How can I add a screenshot?

Sure, *****
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

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Do you have HP Smart software installed?

Customer Replay

wait, I need to check )

Sure, take your time :)

Customer Replay

The program has installed automatically, I think. I have HP smart software

Ok. Got it
Let's diagnose HP Smart

  1. Please open the HP Smart app, and then open Diagnose & Fix.
    - Windows: Click the Diagnose & Fix icon in the bottom left corner.
    - macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
  2. Click Start.
  3. Follow any instructions provided if any issues are found
Customer Replay

Let's try

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Hope it helps

Customer Replay

Great! HP program downloaded some things and it worked. Thanks a lot, I have spent so much time for this problem)

Is there anything else I can do for you today?

Customer Replay

Have a great day, bye

I am so pleased to see your issue got resolved!

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