Updated: March 25, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

I can't connect my ho ojet 6978 to my computer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it the first time you're trying to connect your printer to a computer?

Customer Replay

no i changed routers and i have lost my connection

Ok, did you connect your printer to the computer via Wi-Fi, correct?

Customer Replay

that is correct and i have a solid blue wifi light on the printer

banner 3

Is it connected to the same Wi-Fi network as your computer?

Customer Replay

I believe so but not sure how to tell

Ok, let's try to check it right now.

  1. From the home screen of your printer control panel, touch the Wireless icon.
  2. Touch the Setup icon.
  3. Touch Wireless Settings, and then touch Wireless Setup Wizard.
  4. Touch the name of your wireless network.

And let me know how everything is going.

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