Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Is it the first time you're trying to connect your printer to a computer?
no i changed routers and i have lost my connection
Ok, did you connect your printer to the computer via Wi-Fi, correct?
that is correct and i have a solid blue wifi light on the printer
Is it connected to the same Wi-Fi network as your computer?
I believe so but not sure how to tell
Ok, let's try to check it right now.
And let me know how everything is going.
What about starting a discussion? Be the first to share your thoughts!