
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Customer Reply
I have down loaded and installed updated program for my printer From Hp

First, update your printer driver at
https://ftp.hp.com/pub/softlib/software12/COL34339/mp-109381-2/Basic_Webpack_x64-1322-OJ8500_A910_Basicx64_Webpack.exe
After reinstalling, check the printing. If it doesn't work, come back to me.
https://ftp.hp.com/pub/softlib/software12/COL34339/mp-109381-2/Basic_Webpack_x64-1322-OJ8500_A910_Basicx64_Webpack.exe
After reinstalling, check the printing. If it doesn't work, come back to me.
Customer Reply
YES Cant Get Program

What do you mean?
It won't start downloading?
It won't start downloading?
Customer Reply
This XML file does not appear to have any style information associated with it. The document tree is shown below.

Do you see this when you print it?
Customer Reply
That is what I see when i try to get to the program.

Can you download it from this link?
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864
You can try downloading a Diagnostic tool or Driver
It is better if you download both
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864
You can try downloading a Diagnostic tool or Driver
It is better if you download both
Customer Reply
Yes I have downloaded the updated program .It told me to disconnect the ether net cable then proceed with the installation It failed because my router has A mac notation on it ,i was told i to remove the mac notation But i do not know how to remove it..' How do I do that

Try unplugging it and wait 2 minutes. Then check it again.
Customer Reply
OK The Ethernet Cable or the Motem, Which?

Your Internet modem.
Customer Reply
I have to wait for the modem to boot up again. Before I try again should i disconnect the ether net cable or eave it connected

Yes, you can disconnect your cable as well.
Customer Reply
Yes

Great
Customer Reply
Not Good should I still have a USB cable connected to the printer?

You need to replug it ,*****.
Customer Reply
Now what should I do?

Have you rebooted the router?
Customer Reply
Yes

I see
What is the result at the moment?
What is the result at the moment?
Customer Reply
No results What should I do Next?

On your computer, please select Start > Settings > Devices > Printers & scanners . Open Printers & scanners settings.
Customer Reply
Yes I think it is finely working I printed two Items and it worked but it a while when you sent something to print before it starts I seams slower than a USB connection,

Good job, *****!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
What Should Do with the usb cable ? Should I even Hook up the USB cable?

Do you print using a Wi-Fi connection or USB cable, *****?
Customer Reply
I had both Cables hooked up when I had a 14 old computer,

I see
What about your present computer?
What about your present computer?
Customer Reply
This is the first time i have been able to use the printer except for scanning a document. It would not print when it was hoked up to the new computer,

is it printing properly at the moment?
Customer Reply
iWill try Again

Sure , take your time.
Customer Reply
Trying to bring an old receipt from 1-21-2023 that i was not able to print previously

*****, could you tell if you are able to print now??
Customer Reply
I think this is working, If i have more problems I will get back to you latter.

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
I don't think so

Got you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thanks

You are always welcome.
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