Created: February 28, 2023

I cannot print I get a message that there is no communication between printers between the computer and the printer

I updated to a new computer that has Windows 11. I downloaded a new program for my HP Office jet Pro 8500A yesterday Afternoon I can scan But cannot Print,
Last Edit: February 28, 2023
Get Expert Help Now Get Expert Help Now
Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
What actions have you already taken with your HP Office jet Pro 8500A?
Customer Reply
I have down loaded and installed updated program for my printer From Hp
Ivy Davis
Ivy Davis Tech Expert & Writer
First, update your printer driver at
https://ftp.hp.com/pub/softlib/software12/COL34339/mp-109381-2/Basic_Webpack_x64-1322-OJ8500_A910_Basicx64_Webpack.exe
After reinstalling, check the printing. If it doesn't work, come back to me.
Customer Reply
YES Cant Get Program
Ivy Davis
Ivy Davis Tech Expert & Writer
What do you mean?
It won't start downloading?
Customer Reply
This XML file does not appear to have any style information associated with it. The document tree is shown below.
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you see this when you print it?
Customer Reply
That is what I see when i try to get to the program.
Ivy Davis
Ivy Davis Tech Expert & Writer
Can you download it from this link?
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864
You can try downloading a Diagnostic tool or Driver
It is better if you download both
Customer Reply
Yes I have downloaded the updated program .It told me to disconnect the ether net cable then proceed with the installation It failed because my router has A mac notation on it ,i was told i to remove the mac notation But i do not know how to remove it..' How do I do that
Ivy Davis
Ivy Davis Tech Expert & Writer
Try unplugging it and wait 2 minutes. Then check it again.
Customer Reply
OK The Ethernet Cable or the Motem, Which?
Ivy Davis
Ivy Davis Tech Expert & Writer
Your Internet modem.
Customer Reply
I have to wait for the modem to boot up again. Before I try again should i disconnect the ether net cable or eave it connected
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, you can disconnect your cable as well.
Customer Reply
Yes
Ivy Davis
Ivy Davis Tech Expert & Writer
Great
Customer Reply
Not Good should I still have a USB cable connected to the printer?
Ivy Davis
Ivy Davis Tech Expert & Writer
You need to replug it ,*****.
Customer Reply
Now what should I do?
Ivy Davis
Ivy Davis Tech Expert & Writer
Have you rebooted the router?
Customer Reply
Yes
Ivy Davis
Ivy Davis Tech Expert & Writer
I see
What is the result at the moment?
Customer Reply
No results What should I do Next?
Ivy Davis
Ivy Davis Tech Expert & Writer
On your computer, please select Start > Settings > Devices > Printers & scanners . Open Printers & scanners settings.
Customer Reply
Yes I think it is finely working I printed two Items and it worked but it a while when you sent something to print before it starts I seams slower than a USB connection,
Ivy Davis
Ivy Davis Tech Expert & Writer
Good job, *****!
Do you have any additional questions I can help you with?
Customer Reply
What Should Do with the usb cable ? Should I even Hook up the USB cable?
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you print using a Wi-Fi connection or USB cable, *****?
Customer Reply
I had both Cables hooked up when I had a 14 old computer,
Ivy Davis
Ivy Davis Tech Expert & Writer
I see
What about your present computer?
Customer Reply
This is the first time i have been able to use the printer except for scanning a document. It would not print when it was hoked up to the new computer,
Ivy Davis
Ivy Davis Tech Expert & Writer
is it printing properly at the moment?
Customer Reply
iWill try Again
Ivy Davis
Ivy Davis Tech Expert & Writer
Sure , take your time.
Customer Reply
Trying to bring an old receipt from 1-21-2023 that i was not able to print previously
Ivy Davis
Ivy Davis Tech Expert & Writer
*****, could you tell if you are able to print now??
Customer Reply
I think this is working, If i have more problems I will get back to you latter.
Ivy Davis
Ivy Davis Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
I don't think so
Ivy Davis
Ivy Davis Tech Expert & Writer
Got you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thanks
Ivy Davis
Ivy Davis Tech Expert & Writer
You are always welcome.
Was it helpful?
  • 18
  • 3

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!