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I cannot print I get a message that there is no communication between printers between the computer and the printer
Hello, thank you for using Howly.
What actions have you already taken with your HP Office jet Pro 8500A?
I have down loaded and installed updated program for my printer From Hp
First, update your printer driver at
https://ftp.hp.com/pub/softlib/software12/COL34339/mp-109381-2/Basic_Webpack_x64-1322-OJ8500_A910_Basicx64_Webpack.exe
After reinstalling, check the printing. If it doesn't work, come back to me.
YES Cant Get Program
What do you mean?
It won't start downloading?
This XML file does not appear to have any style information associated with it. The document tree is shown below.
Do you see this when you print it?
That is what I see when i try to get to the program.
Can you download it from this link?
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864
You can try downloading a Diagnostic tool or Driver
It is better if you download both
Yes I have downloaded the updated program .It told me to disconnect the ether net cable then proceed with the installation It failed because my router has A mac notation on it ,i was told i to remove the mac notation But i do not know how to remove it..' How do I do that
Try unplugging it and wait 2 minutes. Then check it again.
OK The Ethernet Cable or the Motem, Which?
Your Internet modem.
I have to wait for the modem to boot up again. Before I try again should i disconnect the ether net cable or eave it connected
Yes, you can disconnect your cable as well.
Yes
Great
Not Good should I still have a USB cable connected to the printer?
You need to replug it ,*****.
Now what should I do?
Have you rebooted the router?
Yes
I see
What is the result at the moment?
No results What should I do Next?
On your computer, please select Start > Settings > Devices > Printers & scanners . Open Printers & scanners settings.
Yes I think it is finely working I printed two Items and it worked but it a while when you sent something to print before it starts I seams slower than a USB connection,
Good job, *****!
Do you have any additional questions I can help you with?
What Should Do with the usb cable ? Should I even Hook up the USB cable?
Do you print using a Wi-Fi connection or USB cable, *****?
I had both Cables hooked up when I had a 14 old computer,
I see
What about your present computer?
This is the first time i have been able to use the printer except for scanning a document. It would not print when it was hoked up to the new computer,
is it printing properly at the moment?
iWill try Again
Sure , take your time.
Trying to bring an old receipt from 1-21-2023 that i was not able to print previously
*****, could you tell if you are able to print now??
I think this is working, If i have more problems I will get back to you latter.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I don't think so
Got you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thanks
You are always welcome.
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