I cannot access emails which have been sent to me

My BT account details seem to have changed

Go to the forgotten password page by visiting https://www.bt.com/forgotpassword
Enter your BT username, email address, or ID in the “Username” field and click Continue.
Enter your BT email address in the “Email name” field, then select your domain and click Next.
Follow the prompts to enter your security verification information and reset your password.
Once you have reset your password, try logging in to your BT account again.
If you still can't access your account, check to make sure you're entering the correct login information.

Hello, thank you for using Howly.
Did you forget the password to your email BT account?

Customer Replay

no but l have changed it because of requests

Noted
Are you able to access your account?

Customer Replay

Did you try to reset your password?

Customer Replay

l did reset it

Understood, thanks
Do you see any messages indicating why you cannot access your account?

Customer Replay

the indication is that l a, not giving bt correct information

It says that the password or login is invalid, right?

Customer Replay

yes

Top answer

Let's try to reset it one more time and you will tell me if anything is unclear

Go to the forgotten password page - https://www.bt.com/forgotpassword
Enter your BT username, email address, or ID in the “Username” field and click Continue.
Enter your BT email address in the “Email name” field - Select your domain - Click Next.
Follow the prompts to enter your security verification info and reset your password.

Customer Replay

My account has now been opened