Updated: March 25, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

I can't remove the toner cartridge - it won't let me turn it back 180 degrees to remove

Hello, thank you for using Howly.
Can you please specify both the brand and the model of your device?

Customer Replay

hp neverstop laser 1001nw


As far as I got it - you put it in, the printer is filled now, and cannot turn it around to remove it?

Customer Replay


As far as I know there is nothing should stop you from removing it, could you make more effort on it?

Customer Replay

I don't want to break it... have tried many times
an icon with three white dots is blinking

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An icon with three dots you are referring to is at the front of your printer, correct?

Customer Replay

Yes, the icon is right at the front corner, just in front of the printer case that's stuck

*****, can you please try to turn off your printer?

Customer Replay

I turned it off

Okay, good, just needed to do it to prevent any accidents.
Can you please try to turn the toner catridge one more time? Try to press the toner catridge down a bit and then turn it opposite to clock wise direction.

Customer Replay

That worked. It's out. Could you please wait for a moment? The printer hasnt' been working so I added a second cartride of ink and that's whent the problem started.. I'd like to see if the printer will work now while I still have you

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Yay, congratulations!
Sure, I am here as long as you need me.

Customer Replay

I am so happy! It's now printing again. Thanks very much for sticking with this problem.

Thank you so much for trusting me and going through with the instructions!
Is there anything else I can do for you today?

Customer Replay

No - It's all good.

Thank you so much for rating my performance as good!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

I'd say it's excellent. Thanks again. Bye.

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Have a nice day!

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