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I can't get hp pro mfp m148dw online
Short summary:
- Update the drivers if necessary.
- Check if the HP Smart app is installed on your device.
- Check if the printer is connected to Wi-Fi.
- Select the Start button, then select Settings > Devices > Printers & scanners. Under Printers & scanners, look for your printer.
- If you don't see the printer, power cycle it by following these steps:
a. With the printer turned on, disconnect the power cord from the rear of the printer.
b. Unplug the power cord from the wall outlet. Wait at least 1 minute.
c. Plug the power cord back into the wall outlet.
d. Reconnect the power cord to the printer. Turn the printer on. - Open the HP Smart app and check if you see the "Add printer" option. If you don't see the printer, restore the printer settings to factory-set defaults and then connect it to your device one more time by following these steps:
a. On the printer control panel, press the button.
b. Open the following menus: Service > Restore Defaults.
c. Touch or press the OK button.
The printer automatically restarts. - Open the HP Smart app and check if you see the printer connected. Install the necessary software if prompted.
- Try printing again through the HP Smart app.
Hello, thank you for using Howly.
Could I ask you if your HP printer was connected before?
this printer has worked perfectly.. i came back from the weekend and it was offline. i couldn't
get it to do anything
something said maybe my drivers needed updated,
Have you updated your drivers after this message?
i installed a couple from the list...
i couldn't really tell what ones i was supposed to do
Could I ask you if you have the Hp Smart app installed on your device?
i've been connected through an ethernet all this time...
i do
i've tried that ten times and also the hp doctor
Is your Printer connected to WI-FI?
not sure...
Could I ask you how many cables are connected to your printer?
i mean, i have wifi.. lol
ok..i guess the ethernet runs from my router to my desktop... the printer just has the power cord and one other cord directly plugged into my desktop
Thank you for checking!
Could I ask you to Select the Start button, then select Settings > Devices > Printers & scanners?
Under Printers & scanners, look for your printer, and tell me if you see it, please
i lied. Sry
cord from printer to router
Oh, I see. Thank you for the info!
Could I Ask you to check if your printer is connected with the steps provided above?
well, i removed it, remember? Lol
I got you, Thank you!
Please follow these steps to power cycle your printer as the first step :
- With the printer turned on, disconnect the power cord from the
the rear of the printer. - Unplug the power cord from the wall outlet. Wait at least 1 minute.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer. Turn the printer on.
i unplugged it. so you know, i've done this five times already, but it's cool. haha
However, let us try it one more time and then move to the next step.
ok, it says Ready
Please, Open the HP Smart app and tell me if you see the "Add printer" option
searching
Great! Please, keep me posted
no printers found
I got you. Thank you!
Let us try to Restore the printer settings to factory-set defaults and then connect it to your device one more time
- On the printer control panel, press the button.
- Open the following menus: Service > Restore Defaults
- Touch or press the OK button. The printer automatically restarts.
waiting on the restart
ready
And now, please, open the HP Smart app and try to find the printer one more time
found!
Great, *****! Please, follow further steps on your screen
it said i was now ready to print, so i tried to start a print job
now the HP Smart Printing box:
"Print to:"
and it's just spinning
I'm sorry to ask, but could you check if there is paper in the printer?
hahahaha!! i did, i did
Could I ask you to unplug the printer for 2 min one more time to refresh it and try to print one more time?
lol
unplugged
Thank you!
ready
Please, Open the HP Smart and check if you see your printer connected.
And try to print
cross your fingers, i think it's working
I am!
Please let me know once you are there.
we got it!
Great!!!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
no, this is great. i certainly appreciate you!!
I am so pleased to see your issue got resolved!
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