Updated: April 24, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I can't find how to erase the data from the old phone. (old phone is an IPhone 6s)

I received a new IPhone today. I have transferred my data, but in the process I did not erase the data on my old phone

Short summary:

  1. On your iPhone, open the "Settings" app.
  2. Tap "General" and then tap "Transfer or Reset [device]."
  3. Select "Erase All Content and Settings."
  4. If you have Find My [device] turned on, you might be prompted to enter your Apple ID and password.
  5. If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.
  6. Wait for the erasing process to complete.
  7. Once the data is erased, your old iPhone will display a language and region selection screen, similar to what you saw when you set up your new iPhone.
author

Hello, thank you for using Howly.
Have you already done any steps to erase the data from the old iPhone?

image

Customer Replay

I said "no" when I was asked about erasing the data because the new phone was not activated.

author
Top answer

Noted, thank you.
To erase the data from your old phone please follow the next steps:

  • On your iPhone 6s go to "Settings" and tap General > Transfer or Reset [device] > Erase All Content and Settings.
  • If you turned on Find My [device], you might need to enter your Apple ID and password.
  • If your device uses eSIM, choose the option to erase your device and the eSIM profile when asked.

Is everything clear with the provided instruction?

Customer Replay

Yes

author

Please, let me know how everything is going.

Customer Replay

Looks like it is erasing

banner 3
author

Great, *****.

Customer Replay

looks like everything is erased

author

Okay, I see.
Were you asked for a device passcode?

Customer Replay

Apple ID

author

Okay, and it was accepted, yes?

Customer Replay

yes

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author

Good, so any other questions I can help you with?

Customer Replay

The phone now shows a screen asking for the language and region.. Which is the same screen that showed on the new phone.
Thanks for your help

author

Yes, it is now ready for setting up again. All the data was erased from your old phone.
Do you have any additional questions I can help you with?

Customer Replay

None at this time

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Thank you

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author

You are welcome! Goodbye!

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