Hello, thank you for using Howly.
Have you already done any steps to erase the data from the old iPhone?
I said "no" when I was asked about erasing the data because the new phone was not activated.
Noted, thank you.
To erase the data from your old phone please follow the next steps:
Is everything clear with the provided instruction?
Yes
Please, let me know how everything is going.
Looks like it is erasing
Great, *****.
looks like everything is erased
Okay, I see.
Were you asked for a device passcode?
Apple ID
Okay, and it was accepted, yes?
yes
Good, so any other questions I can help you with?
The phone now shows a screen asking for the language and region.. Which is the same screen that showed on the new phone.
Thanks for your help
Yes, it is now ready for setting up again. All the data was erased from your old phone.
Do you have any additional questions I can help you with?
None at this time
Thank you for chatting with us today!
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Thank you
You are welcome! Goodbye!
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