Updated: March 21, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I believe my cable box is not in working order

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I am not doing a signal from the cable box

What is the exact model of the cable box?

Customer Replay

4642 DG Cisco


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Thank you. Have you done any troubleshooting by yourself?

Customer Replay

What next

*****, do you have any error messages displayed on the TV screen or does it says just "no signal"?

Customer Replay

No signal
I have checked the cable line in the cable line is working

Please, try to do the following:
Reboot the cable box:

  1. To do this, either use your remote or the power button on the box itself.
  2. Then, wait for a few minutes to turn it back on.
  3. After that, reboot your TV.
  4. Turn off your TV and wait for a few minutes to turn it back on as well.
Customer Replay

I rebooted it and now I’m waiting you have to have them and do anythin

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So, have you finished the steps I sent you?

Customer Replay

My cable box says booting. Then I see flashing. And then nothing. Do I turn on my cable box then?

Yes turn it on

Customer Replay

Now I see auto 1080 I die and it’s telling me to auto scan

May I ask you to provide me with a photo of that?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

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Size: 3948293

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Thank you
Try to click on "exit" and tell me what you see, please

Customer Replay

Where will I find the exit on the remote around the box or on the TV OK bye exited on with the remote

Click the "Menu" button on your TV remote.

Customer Replay

I found the exit on the remote

Is something displayed on the screen now?

Customer Replay

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Size: 2507462

Customer Replay

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Size: 2958302
I believe it’s working but tell me what this photo means

Do you have an HDMI connector inserted into your TV?

Customer Replay


Try to disconnect it, please

Customer Replay

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Size: 3564710
Yes I took out the HDMI cord. Is this the right cord to insert into the TV?
Do I need the cord that has the white red and yellow connector?

Try to connect them to the area shown in the picture: it says "HDTV" below the inputs

Customer Replay

I believe it’s working now. We have connected the cable we have it on component 2 and it seems to be working just fine.

Great! So, is your issue resolved now?

Customer Replay

Yes it is resolved thank you so much for your help!!!

I am so pleased to see your issue got resolved!

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