Created: January 13, 2023

I believe my cable box is not in working order

Last Edit: February 6, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Can you please explain the issue in detail?
Customer Reply
I am not doing a signal from the cable box
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What is the exact model of the cable box?
Customer Reply
4642 DG Cisco
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you. Have you done any troubleshooting by yourself?
Customer Reply
What next
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
*****, do you have any error messages displayed on the TV screen or does it says just "no signal"?
Customer Reply
No signal
I have checked the cable line in the cable line is working
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try to do the following:
Reboot the cable box:
1.To do this, either use your remote or the power button on the box itself.
2.Then, wait for a few minutes to turn it back on.
3.After that, reboot your TV.
4.Turn off your TV and wait for a few minutes to turn it back on as well.
Customer Reply
I rebooted it and now I’m waiting you have to have them and do anythin
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
So, have you finished the steps I sent you?
Customer Reply
My cable box says booting. Then I see flashing. And then nothing. Do I turn on my cable box then?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Yes turn it on
Customer Reply
Now I see auto 1080 I die and it’s telling me to auto scan
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
May I ask you to provide me with a photo of that?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3948293
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you
Try to click on "exit" and tell me what you see, please
Customer Reply
Where will I find the exit on the remote around the box or on the TV OK bye exited on with the remote
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Click the "Menu" button on your TV remote.
Customer Reply
I found the exit on the remote
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay
Is something displayed on the screen now?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2507462
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2958302
I believe it’s working but tell me what this photo means
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you have an HDMI connector inserted into your TV?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Try to disconnect it, please
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3564710
Yes I took out the HDMI cord. Is this the right cord to insert into the TV?
Do I need the cord that has the white red and yellow connector?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Try to connect them to the area shown in the picture: it says "HDTV" below the inputs
Customer Reply
I believe it’s working now. We have connected the cable we have it on component 2 and it seems to be working just fine.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great! So, is your issue resolved now?
Customer Reply
Yes it is resolved thank you so much for your help!!!
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I am so pleased to see your issue got resolved!

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