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I believe my cable box is not in working order
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
I am not doing a signal from the cable box
What is the exact model of the cable box?
4642 DG Cisco
Thank you. Have you done any troubleshooting by yourself?
What next
*****, do you have any error messages displayed on the TV screen or does it says just "no signal"?
No signal
I have checked the cable line in the cable line is working
Please, try to do the following:
Reboot the cable box:
- To do this, either use your remote or the power button on the box itself.
- Then, wait for a few minutes to turn it back on.
- After that, reboot your TV.
- Turn off your TV and wait for a few minutes to turn it back on as well.
I rebooted it and now I’m waiting you have to have them and do anythin
So, have you finished the steps I sent you?
My cable box says booting. Then I see flashing. And then nothing. Do I turn on my cable box then?
Yes turn it on
Now I see auto 1080 I die and it’s telling me to auto scan
May I ask you to provide me with a photo of that?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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Thank you
Try to click on "exit" and tell me what you see, please
Where will I find the exit on the remote around the box or on the TV OK bye exited on with the remote
Click the "Menu" button on your TV remote.
I found the exit on the remote
Okay
Is something displayed on the screen now?
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Thank you
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2958302
I believe it’s working but tell me what this photo means
Do you have an HDMI connector inserted into your TV?
Yes
Try to disconnect it, please
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Size: 3564710
Yes I took out the HDMI cord. Is this the right cord to insert into the TV?
Do I need the cord that has the white red and yellow connector?
Try to connect them to the area shown in the picture: it says "HDTV" below the inputs
I believe it’s working now. We have connected the cable we have it on component 2 and it seems to be working just fine.
Great! So, is your issue resolved now?
Yes it is resolved thank you so much for your help!!!
I am so pleased to see your issue got resolved!
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