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I am trying to enter my account to change my credit card
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Where do you try to enter your account?
support.vonage.com
Got it
Have you tried to enter your Phone Number instead?
yes
Ok, then please click on the Forgot Username
i have done that but it still demands a 5 figure zip code and will not recognise a uk six figure postal coce
Then please press Forgot password
wait a mo ent while I get another tablet
Sure, *****
It does not work. I have tried both possible user names, typed out the word verification. On the latter point do I have to copy out upper and lower case or is it just a question of the letters?
Yes, please try to copy out upper and lower case
Also please let me know the web address you trying to sign in?
I have done that but I just realised that uk phone numbers have 11 digits not 10 mine *****
support.Vonage.com as suggested in the you tube tutorial
Okay
Please try Vonage UK
https://www.vonage.co.uk/
Link is clickable
Hurrah thank you. Your you tube tutorial should stress for USA only! Thank you again!
Thank you *****☺️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?☺️
no that’s all thanks again.
Thank you as well *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a great day!
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