Updated: April 02, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I am trying to enter my account to change my credit card

but it does not recognise either my name or password and only works with us zip code not a UK postal code

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Where do you try to enter your account?

Customer Replay



Got it
Have you tried to enter your Phone Number instead?

Customer Replay


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Ok, then please click on the Forgot Username

Customer Replay

i have done that but it still demands a 5 figure zip code and will not recognise a uk six figure postal coce

Then please press Forgot password

Customer Replay

wait a mo ent while I get another tablet

Sure, *****

Customer Replay

It does not work. I have tried both possible user names, typed out the word verification. On the latter point do I have to copy out upper and lower case or is it just a question of the letters?

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Yes, please try to copy out upper and lower case
Also please let me know the web address you trying to sign in?

Customer Replay

I have done that but I just realised that uk phone numbers have 11 digits not 10 mine *****
support.Vonage.com as suggested in the you tube tutorial

Please try Vonage UK
Link is clickable

Customer Replay

Hurrah thank you. Your you tube tutorial should stress for USA only! Thank you again!

Thank you *****☺️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?☺️

Customer Replay

no that’s all thanks again.

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Thank you as well *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a great day!

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