Created: November 29, 2022

I am trying to enter my account to change my credit card

but it does not recognise either my name or password and only works with us zip code not a UK postal code
Last Edit: January 6, 2023
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Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Nice to meet you, *****!
Where do you try to enter your account?
Customer Reply
support.vonage.com
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Got it
Have you tried to enter your Phone Number instead?
Customer Reply
yes
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Ok, then please click on the Forgot Username
Customer Reply
i have done that but it still demands a 5 figure zip code and will not recognise a uk six figure postal coce
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Then please press Forgot password
Customer Reply
wait a mo ent while I get another tablet
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Sure, *****
Customer Reply
It does not work. I have tried both possible user names, typed out the word verification. On the latter point do I have to copy out upper and lower case or is it just a question of the letters?
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Yes, please try to copy out upper and lower case
Also please let me know the web address you trying to sign in?
Customer Reply
I have done that but I just realised that uk phone numbers have 11 digits not 10 mine *****
support.Vonage.com as suggested in the you tube tutorial
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Okay
Please try Vonage UK
https://www.vonage.co.uk/
Link is clickable
Customer Reply
Hurrah thank you. Your you tube tutorial should stress for USA only! Thank you again!
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you *****☺️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?☺️
Customer Reply
no that’s all thanks again.
Dmytro Sywyi
Dmytro Sywyi Tech Expert & Writer
Thank you as well *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a great day!

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