Updated: March 20, 2023
103 Views
Was it helpful?
author
by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

I am trying to add printer to my computer using hp smart, whem i go to add a printer the app is not finding my printer

Its a hp 3772 printer

Hello, thank you for using Howly.
Could I ask you if your HP 3772 printer has a touchscreen display?

image

Customer Replay

yes it has a blue light and is connebted to the internet

Have you already connected your printer to your WI-FI network?

Customer Replay

yes i believe so

Do you see a "Setup" option on your printer display?

Customer Replay

no it has some push buttons and a digital page counter

banner 3

Could you tell me if you see a Wireless button on your printer?

Customer Replay

yes it has a blue light on

Place the printer near the Wi-Fi router.
Please, Press and hold the Wireless button for five seconds or until the wireless light starts to flash.
Within two minutes, press and hold the WPS button on the router until the connection process begins.
Wait for the Wireless light or bar on the printer to stop flashing.

Customer Replay

the printer is in the back office and the router is in the front room oh boy

If you can move it, it would be great!

Customer Replay

workung on moving it

banner 6

Thank you so much! Please, keep me posted

Customer Replay

i did that and it printed out a couple of pages

Got it
So, it worked, am I understanding you correctly?

Customer Replay

yes it did

Customer Replay

it says no problems congratulations on a successful setup

banner 9

Understood
So, your issue was solved
Is there anything else I can do for you today?

Customer Replay

i think you have got me going

Sure
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Get answers until you're satisfied

14 verified experts are online now

Expert's Assistant

Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info