Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Just to clarify, someone is telling you, that you have to visit a website because you've got viruses on your computer, right?
Just to clarify, someone is telling you, that you have to visit a website because you've got viruses on your computer, right?
Customer Reply
Thanks. I am located in Reading UK. Am receiving persistent calls from Microsoft, and demand I attend MS offices in Reading or they will block my computer. Not sure how to proceed. Can you advise please?
Got it, and do you have any signs of viruses on your PC? Is it working slowly, or something is happening to it?
Customer Reply
Yes, asking me to download apparently non-MS software.
Noted, and do they give you some kind of a link to download it?
Customer Reply
And threatening to block my computer.
Oh, don't worry about that :) Nowadays, no-one can block your computer without some dangerous malware
And this type of malware doesn't usually transfer to someone's personal computer, usually, it's used in some kind of banking scams
And this type of malware doesn't usually transfer to someone's personal computer, usually, it's used in some kind of banking scams
Customer Reply
No they identified my computer, and then left me to point of selecting Download that non-MS software .Person gave name of Dan Lewis
Got it, and could you tell me, what did they tell you about your computer?
Customer Reply
Said it had been invaded by a hacker. I have not noticed any operational problems.
Currently, Microsoft doesn't contact their users, as they don't know their phone numbers and can't track individual computers. Please, don't follow the link they've told you to follow, as this is not the Microsoft who phoned you, but some kind of scammers
Could you please tell me the operating system that you're using so we could check your computer for viruses?
Could you please tell me the operating system that you're using so we could check your computer for viruses?
Customer Reply
Do you say "Ignore threat"?
Yes, as Microsoft can't track individual computers and doesn't have access to them. The "real" Microsoft doesn't know the parameters of your computer, and it's the scammers who are trying to persuade you to download the app on your computer to make some manipulations with it
Customer Reply
Windows 7
Got it, just a moment, please
Customer Reply
I have run antivirus/malware (ESET), and no problem found.
Oh, then it means, that your computer doesn't have any virus. Could you please tell me the number that they're calling you from?
Customer Reply
********
Got it, just a moment, I'll check this number :)
Here is the review about this number about other users: This scammer pretended to be calling in on behalf of Microsoft regarding the license for my laptop. Blocked!
Also this number is reported as Spam number.
So block it or never answer and that's it.
Here is the review about this number about other users: This scammer pretended to be calling in on behalf of Microsoft regarding the license for my laptop. Blocked!
Also this number is reported as Spam number.
So block it or never answer and that's it.
Customer Reply
Many thanks for your help - very reassuring!
Thank you for your kind words, *****!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No that's perfect - take care!
You too!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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