Updated: May 15, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I am having trouble setting up mynew Fitbit Versa 2

This is my 4th Fitbit. I am using an Apple Phone if that makes a difference

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
On what step are you facing the issue?

Customer Replay

The first thing is to tap on the blue icon on the watch but nothing happens

Customer Replay

Perhaps you should know that I have an apple phone and the blue tooth is on. Also, my Fitbit is charged


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Thank you for the details!
*****, you downloaded Fitbit app already, correct?

Customer Replay

Yes it is on my phone but it is still synched to my Alta

Please, follow the instructions below:
Try turning Bluetooth off and back on again. This will reset the connection and hopefully allow your Fitbit to connect. Open Settings and tap Bluetooth. Tap the switch at the top of the screen to turn off Bluetooth

Customer Replay

Are you talking about my phone or my Fitbit?
If it is my phone, I tried this and the little wheel just keeps spinning

Yes, on your phone
Try to restart the Bluetooth and connect one more time

Customer Replay

I shut off my phone, turned it on again, hit the bluetooth switch...still not happening

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Please reboot your watch and try to connect it through the app one more time:

  1. On the Fitbit Versa press the buttons on the back and bottom for 10 seconds
  2. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.
Customer Replay

okay I did this.

Please, reopen the Fitbit app on your phone and select "New Device"

Customer Replay

I did this and selected the Versa 2

Perfect! Is it connecting now?

Customer Replay

It is!

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Great! Are you able to finish the set up now?

Customer Replay

Yes !!! All is good . Thanks so much

My pleasure!
Is there anything else I can do for you today?

Customer Replay

I am good

I am so pleased to see your issue got resolved!

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