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I am having trouble setting up mynew Fitbit Versa 2
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
On what step are you facing the issue?
The first thing is to tap on the blue icon on the watch but nothing happens
Got you
Perhaps you should know that I have an apple phone and the blue tooth is on. Also, my Fitbit is charged
Thank you for the details!
*****, you downloaded Fitbit app already, correct?
Yes it is on my phone but it is still synched to my Alta
Please, follow the instructions below:
Try turning Bluetooth off and back on again. This will reset the connection and hopefully allow your Fitbit to connect. Open Settings and tap Bluetooth. Tap the switch at the top of the screen to turn off Bluetooth
Are you talking about my phone or my Fitbit?
If it is my phone, I tried this and the little wheel just keeps spinning
Yes, on your phone
Try to restart the Bluetooth and connect one more time
I shut off my phone, turned it on again, hit the bluetooth switch...still not happening
Please reboot your watch and try to connect it through the app one more time:
- On the Fitbit Versa press the buttons on the back and bottom for 10 seconds
- Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.
okay I did this.
Perfect!
Please, reopen the Fitbit app on your phone and select "New Device"
I did this and selected the Versa 2
Perfect! Is it connecting now?
It is!
Great! Are you able to finish the set up now?
Yes !!! All is good . Thanks so much
My pleasure!
Is there anything else I can do for you today?
I am good
I am so pleased to see your issue got resolved!
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