Created: January 30, 2023

I am having trouble setting up mynew Fitbit Versa 2

This is my 4th Fitbit. I am using an Apple Phone if that makes a difference
Last Edit: January 30, 2023
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Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
On what step are you facing the issue?
Customer Reply
The first thing is to tap on the blue icon on the watch but nothing happens
Hanna Finley
Hanna Finley Tech Expert & Writer
Got you
Customer Reply
Perhaps you should know that I have an apple phone and the blue tooth is on. Also, my Fitbit is charged
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for the details!
*****, you downloaded Fitbit app already, correct?
Customer Reply
Yes it is on my phone but it is still synched to my Alta
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, follow the instructions below:
Try turning Bluetooth off and back on again. This will reset the connection and hopefully allow your Fitbit to connect. Open Settings and tap Bluetooth. Tap the switch at the top of the screen to turn off Bluetooth
Customer Reply
Are you talking about my phone or my Fitbit?
If it is my phone, I tried this and the little wheel just keeps spinning
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, on your phone
Try to restart the Bluetooth and connect one more time
Customer Reply
I shut off my phone, turned it on again, hit the bluetooth switch...still not happening
Hanna Finley
Hanna Finley Tech Expert & Writer
Please reboot your watch and try to connect it through the app one more time:
1. On the Fitbit Versa press the buttons on the back and bottom for 10 seconds
2. Release the button when the Fitbit logo appears on the screen. Your smartwatch will now reboot.
Customer Reply
okay I did this.
Hanna Finley
Hanna Finley Tech Expert & Writer
Perfect!
Please, reopen the Fitbit app on your phone and select "New Device"
Customer Reply
I did this and selected the Versa 2
Hanna Finley
Hanna Finley Tech Expert & Writer
Perfect! Is it connecting now?
Customer Reply
It is!
Hanna Finley
Hanna Finley Tech Expert & Writer
Great! Are you able to finish the set up now?
Customer Reply
Yes !!! All is good . Thanks so much
Hanna Finley
Hanna Finley Tech Expert & Writer
My pleasure!
Is there anything else I can do for you today?
Customer Reply
I am good
Hanna Finley
Hanna Finley Tech Expert & Writer
I am so pleased to see your issue got resolved!
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