Updated: April 03, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

How to set up my new Charge 5 Fitbit

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

Ive upgraded my fitbit 4 to fitbit 5 and wanting to set it up

fitbit 5

Ok, I see
You have a Fitbit app on your phone, correct?

Customer Replay

yes i do

banner 3

Ok, open it

Customer Replay

im logged in

Could you please specify the model name of the phone that you use?

Customer Replay

I phone

Ok, noted.

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Customer Replay

nothing happens when i tap today

banner 6

Ok, do you see your profile picture?

Customer Replay

no
yes Ive got my profile now

Ok, press "Set Up a Device" then

Customer Replay

Yes got to charge 5

Yes, select 'Charge 5' and follow prompted instructions

Customer Replay

Ive clicked switch to charge 5

banner 9

Ok
What is it showing you now?

Customer Replay

Ive just entered the four digit number and its saying we're setting up your charge 5

Does your Charge 5 show signs of being setting up?

Customer Replay

How long will it take

It depends, but usually not more than 10-15 minutes tops

Customer Replay

okay Thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

so once its done is that all I need to do

Ok, if you'd like, I can wait, just to be sure that all went flawlessly, and to help in case it's not.

Customer Replay

yes please

Sure, I'll be here then

Customer Replay

its saying 24%

Well, not the fastest one, but I think it's just transferring your synchronized data to a new device, so that may take a while.

Customer Replay

Up to 30% now so getting there

Alright, keep me updated

Customer Replay

will do

Customer Replay

So will my profile data all be transferred ?
Now 40%

Should be. Anyway, all of your collected data is stored in your account.

Customer Replay

Okay

Any other questions I may clarify for you while we are waiting?

Customer Replay

What do the two side switches do ?

Which ones?

Customer Replay

Theres a long silver slide on each side of the watch itself
Now 55%

Oh, those. They are just a decoration.

Customer Replay

Okay so how do I change to see time etc

All navigation is sensor-based.
More info you can check here ---> https://help.fitbit.com/manuals/charge_5/Content/manuals/html/Navigate%20Device.htm

Customer Replay

Okay

Also, this page have all info about your new watches, so it would be good to take a look at it

Customer Replay

Now 65%

Almost there :)

Customer Replay

Yes that link was very good

Save it, just in case

Customer Replay

Yes I have

Ok, great!

Customer Replay

Nearly there 82%

Customer Replay

90%

Customer Replay

Nearly

Ok, ping me whether it is done or shows any errors

Customer Replay

Said 100% now its saying updating your charge 5

Ok, that's ok.

Customer Replay

good

It is installing last firmware update now

Customer Replay

Am I holding you up?

Nope, all good

Customer Replay

Its now got a green tick
But says you can continue to set up

Seems like it is done, and no errors so far.
Continue then

Customer Replay

all complete thank you

Took a bit longer then usual, but it is because of data transfer, I think.
Splendid!
Is there anything else I can do for you today?

Customer Replay

No I think its all fine thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Okay

Have a lovely day, *****!

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