Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Can you please explain the issue in detail?
Ive upgraded my fitbit 4 to fitbit 5 and wanting to set it up
Ok, I see
You have a Fitbit app on your phone, correct?
yes i do
Ok, open it
im logged in
Could you please specify the model name of the phone that you use?
nothing happens when i tap today
Ok, do you see your profile picture?
yes Ive got my profile now
Ok, press "Set Up a Device" then
Yes got to charge 5
Yes, select 'Charge 5' and follow prompted instructions
Ive clicked switch to charge 5
What is it showing you now?
Ive just entered the four digit number and its saying we're setting up your charge 5
Does your Charge 5 show signs of being setting up?
How long will it take
It depends, but usually not more than 10-15 minutes tops
okay Thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
so once its done is that all I need to do
Ok, if you'd like, I can wait, just to be sure that all went flawlessly, and to help in case it's not.
Sure, I'll be here then
its saying 24%
Well, not the fastest one, but I think it's just transferring your synchronized data to a new device, so that may take a while.
Up to 30% now so getting there
Alright, keep me updated
So will my profile data all be transferred ?
Should be. Anyway, all of your collected data is stored in your account.
Any other questions I may clarify for you while we are waiting?
What do the two side switches do ?
Theres a long silver slide on each side of the watch itself
Oh, those. They are just a decoration.
Okay so how do I change to see time etc
All navigation is sensor-based.
More info you can check here ---> https://help.fitbit.com/manuals/charge_5/Content/manuals/html/Navigate%20Device.htm
Also, this page have all info about your new watches, so it would be good to take a look at it
Almost there :)
Yes that link was very good
Save it, just in case
Yes I have
Nearly there 82%
Ok, ping me whether it is done or shows any errors
Said 100% now its saying updating your charge 5
Ok, that's ok.
It is installing last firmware update now
Am I holding you up?
Nope, all good
Its now got a green tick
But says you can continue to set up
Seems like it is done, and no errors so far.
all complete thank you
Took a bit longer then usual, but it is because of data transfer, I think.
Is there anything else I can do for you today?
No I think its all fine thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Have a lovely day, *****!
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