Created: October 14, 2022

How to set up my new Charge 5 Fitbit

Last Edit: November 23, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Can you please explain the issue in detail?
Customer Reply
Ive upgraded my fitbit 4 to fitbit 5 and wanting to set it up
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, I see
You have a Fitbit app on your phone, correct?
Customer Reply
yes i do
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, open it
Customer Reply
im logged in
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you please specify the model name of the phone that you use?
Customer Reply
I phone
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, noted.
Tap the Today tab, and tap your profile picture.
Tap Set Up a Device.
Choose your device and follow the on-screen instructions to continue.
Customer Reply
nothing happens when i tap today
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, do you see your profile picture?
Customer Reply
no
yes Ive got my profile now
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, press "Set Up a Device" then
Customer Reply
Yes got to charge 5
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, select 'Charge 5' and follow prompted instructions
Customer Reply
Ive clicked switch to charge 5
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok
What is it showing you now?
Customer Reply
Ive just entered the four digit number and its saying we're setting up your charge 5
Hanna Finley
Hanna Finley Tech Expert & Writer
Does your Charge 5 show signs of being setting up?
Customer Reply
How long will it take
Hanna Finley
Hanna Finley Tech Expert & Writer
It depends, but usually not more than 10-15 minutes tops
Customer Reply
okay Thank you
Hanna Finley
Hanna Finley Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
so once its done is that all I need to do
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, if you'd like, I can wait, just to be sure that all went flawlessly, and to help in case it's not.
Customer Reply
yes please
Hanna Finley
Hanna Finley Tech Expert & Writer
Sure, I'll be here then
Customer Reply
its saying 24%
Hanna Finley
Hanna Finley Tech Expert & Writer
Well, not the fastest one, but I think it's just transferring your synchronized data to a new device, so that may take a while.
Customer Reply
Up to 30% now so getting there
Hanna Finley
Hanna Finley Tech Expert & Writer
Alright, keep me updated
Customer Reply
will do
Hanna Finley
Hanna Finley Tech Expert & Writer
Thanks
Customer Reply
So will my profile data all be transferred ?
Now 40%
Hanna Finley
Hanna Finley Tech Expert & Writer
Should be. Anyway, all of your collected data is stored in your account.
Customer Reply
Okay
Hanna Finley
Hanna Finley Tech Expert & Writer
Any other questions I may clarify for you while we are waiting?
Customer Reply
What do the two side switches do ?
Hanna Finley
Hanna Finley Tech Expert & Writer
Which ones?
Customer Reply
Theres a long silver slide on each side of the watch itself
Now 55%
Hanna Finley
Hanna Finley Tech Expert & Writer
Oh, those. They are just a decoration.
Customer Reply
Okay so how do I change to see time etc
Hanna Finley
Hanna Finley Tech Expert & Writer
All navigation is sensor-based.
More info you can check here ---> https://help.fitbit.com/manuals/charge_5/Content/manuals/html/Navigate%20Device.htm
Customer Reply
Okay
Hanna Finley
Hanna Finley Tech Expert & Writer
Also, this page have all info about your new watches, so it would be good to take a look at it
Customer Reply
Now 65%
Hanna Finley
Hanna Finley Tech Expert & Writer
Almost there :)
Customer Reply
Yes that link was very good
Hanna Finley
Hanna Finley Tech Expert & Writer
Save it, just in case
Customer Reply
Yes I have
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, great!
Customer Reply
Nearly there 82%
Hanna Finley
Hanna Finley Tech Expert & Writer
Good
Customer Reply
90%
Hanna Finley
Hanna Finley Tech Expert & Writer
Almost
Customer Reply
Nearly
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, ping me whether it is done or shows any errors
Customer Reply
Said 100% now its saying updating your charge 5
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, that's ok.
Customer Reply
good
Hanna Finley
Hanna Finley Tech Expert & Writer
It is installing last firmware update now
Customer Reply
Am I holding you up?
Hanna Finley
Hanna Finley Tech Expert & Writer
Nope, all good
Customer Reply
Its now got a green tick
But says you can continue to set up
Hanna Finley
Hanna Finley Tech Expert & Writer
Seems like it is done, and no errors so far.
Continue then
Customer Reply
all complete thank you
Hanna Finley
Hanna Finley Tech Expert & Writer
Took a bit longer then usual, but it is because of data transfer, I think.
Splendid!
Is there anything else I can do for you today?
Customer Reply
No I think its all fine thank you
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Okay
Hanna Finley
Hanna Finley Tech Expert & Writer
Have a lovely day, *****!