Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you mean you need to update the drivers on your PC for this printer?
Do you mean you need to update the drivers on your PC for this printer?
Customer Reply
I’m not sure. Someone on your end asked me if the printer software had been updated and I didn’t know if I was to do that.
Who exactly has asked you this, because it is the first time you contacting us.
And could you tell me what exactly with your printer, it's not working?
And could you tell me what exactly with your printer, it's not working?
Customer Reply
It was on the canon website
The problem is error code 6A80
The problem is error code 6A80
Got you, what you tried before contacting us?
Customer Reply
I cancelled the print. Turned off the printer and unplugged it as the error code told me to.
There are several reasons Error Code 6A80 may appear, including a paper jam or the need for a printer reset.
Have you checked if there is no paper jammed-in printer?
Have you checked if there is no paper jammed-in printer?
Customer Reply
I have checked but will do do again.
Please, and let me know the result.
Customer Reply
No paper jam either place. How do I reset the printer
1. With the printer powered on, select Setup.
2. Select Device settings.
3. Scroll to the bottom of the menu list and select Reset settings.
Here is how a Setup icon looks:
And this is how Device Settings look:
2. Select Device settings.
3. Scroll to the bottom of the menu list and select Reset settings.
Here is how a Setup icon looks:
And this is how Device Settings look:
Customer Reply
Where is this information on the printer or computer
It must be on the printer
Customer Reply
Where is it. The face of the printer had the information on the error code and I cannot clear it. Do I turn it off and unplug again.
Yes, try it, please
Customer Reply
Printer is now working. Thanks.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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