Updated: March 18, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

How do I update the software on my Canon TR 8620 printer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you mean you need to update the drivers on your PC for this printer?

Customer Replay

I’m not sure. Someone on your end asked me if the printer software had been updated and I didn’t know if I was to do that.

Who exactly has asked you this, because it is the first time you contacting us.
And could you tell me what exactly with your printer, it's not working?

Customer Replay

It was on the canon website
The problem is error code 6A80

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Got you, what you tried before contacting us?

Customer Replay

I cancelled the print. Turned off the printer and unplugged it as the error code told me to.

There are several reasons Error Code 6A80 may appear, including a paper jam or the need for a printer reset.
Have you checked if there is no paper jammed-in printer?

Customer Replay

I have checked but will do do again.

Please, and let me know the result.

Customer Replay

No paper jam either place. How do I reset the printer

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  1. With the printer powered on, select Setup.
  2. Select Device settings.
  3. Scroll to the bottom of the menu list and select Reset settings.

Here is how a Setup icon looks:


And this is how Device Settings look:


Customer Replay

Where is this information on the printer or computer

It must be on the printer

Customer Replay

Where is it. The face of the printer had the information on the error code and I cannot clear it. Do I turn it off and unplug again.

Yes, try it, please

Customer Replay

Printer is now working. Thanks.

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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