Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Can you specify what account we're talking?
An Uber account
Ok, got it!
Can you please specify what was the issue with Uber?
I received an email and a text confirming an account. I did not open an account with Uber
Were you charged?
I didn't see anything ...I don't know what card was used but I checked my accounts and haven't seen activity yet. There is supposedly a reservation for Sept 22???
Oh, got it. Someone probably used your email to create an account, can you find an email with the confirmation of the supposed account creation?
Yes I can
Ok, please find it and scroll all the way down to the bottom of it.
Tell me what you see then, please.
It's to verify my email...has Help center, terms, privacy, email preferences
Verify it, I see.
A person shouldn't be able to create an account without verifying the email first, so that's strange.
I also got a text message with a code
I see, they've even tried to use your phone number.
Do you use Uber at all, *****?
Maybe some of your relatives do?
When I went to Uber page and entered the code it came back invalid
Never used and no one does.
Yes, the code was a temporary one to verify the phone number.
How about we try to log into the said account and delete it altogether?
Can I do that on my desktop while on the phone with you?
Uber is more convenient to use on a phone, but I think it's possible to do it via Web, too.
I can try doing it on my phone..
You'd have to download the app, would you do that?
Just downloaded it
Page says move with safety. Get started
Ok, great. Please go to "sign in", you can enter either your phone or email.
It sent a code.. didn't have to enter it...went straight to page with " where to"
You're in the account now, right, logged in?
I just tapped account tab
Alright, what info do you see there?
My name is on the page.. so yeah
I don't see anything on the top left ...just my name and a *5
Try tapping on your name, maybe?
You have an Android, correct?
Ok, got it.
Can you please tell me if in the upper-left corner of your screen, you see an icon of three horizontal lines?
I do not.. I checked the home page and my account page
Okay, no "settings", as well?
On account page I just found settings
Great job, please click on it.
Do you see "Privacy Settings"?
Ok, click on it.
I did....I think I saw Account Deletion
Click on it?
It should be something along the "Delete you account".
I followed directions got a code, entered it....and it's invalid?
Via Text Message?
It's asking for a password....don't know it. I didn't open account
Does it have an option of "no password" or "forgot password"?
Click on it, please.
Session expired have to log in again
Back into your account, right?
I think I did it!
Really? Did you delete the account?
You can check the email to be sure, you'll receive a confirmation email.
I think so. Waiting for confirmation?
Yep, let's wait if the email will be there.
YES! Thank you so much for you help
Of course, my pleasure :)
Have a good evening
Thank you, *****, you too!
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