Updated: April 05, 2023
241 Views
Was it helpful?
author
by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

How do I delete a fraudulent account

author

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you specify what account we're talking?

Customer Replay

An Uber account

image

author

Ok, got it!
Can you please specify what was the issue with Uber?

Customer Replay

I received an email and a text confirming an account. I did not open an account with Uber

banner 3
author

Got it.
Were you charged?

Customer Replay

I didn't see anything ...I don't know what card was used but I checked my accounts and haven't seen activity yet. There is supposedly a reservation for Sept 22???

author

Oh, got it. Someone probably used your email to create an account, can you find an email with the confirmation of the supposed account creation?

Customer Replay

Yes I can

author

Ok, please find it and scroll all the way down to the bottom of it.

Customer Replay

Okay

banner 6
author

Tell me what you see then, please.

Customer Replay

It's to verify my email...has Help center, terms, privacy, email preferences

author

Verify it, I see.
A person shouldn't be able to create an account without verifying the email first, so that's strange.

Customer Replay

I also got a text message with a code

author

I see, they've even tried to use your phone number.
Do you use Uber at all, *****?
Maybe some of your relatives do?

Customer Replay

When I went to Uber page and entered the code it came back invalid
Never used and no one does.

banner 9
author

Yes, the code was a temporary one to verify the phone number.
How about we try to log into the said account and delete it altogether?

Customer Replay

Sounds good
Can I do that on my desktop while on the phone with you?

author

Uber is more convenient to use on a phone, but I think it's possible to do it via Web, too.

Customer Replay

I can try doing it on my phone..

author

You'd have to download the app, would you do that?

Customer Replay

Just downloaded it
Page says move with safety. Get started

author

Ok, great. Please go to "sign in", you can enter either your phone or email.

Customer Replay

It sent a code.. didn't have to enter it...went straight to page with " where to"

author

You're in the account now, right, logged in?

Customer Replay

I just tapped account tab

author

Alright, what info do you see there?

Customer Replay

My name is on the page.. so yeah

author
  1. Tap the menu icon at the top left
  2. Select “Settings,” then “Privacy settings”
  3. Tap “Delete Account”
  4. Follow the remaining steps in the app to complete the process
Customer Replay

Help....wallet...trips
I don't see anything on the top left ...just my name and a *5

author

Try tapping on your name, maybe?

Customer Replay

Nope

author

I see.
You have an Android, correct?

Customer Replay

Yes

author

Ok, got it.
Can you please tell me if in the upper-left corner of your screen, you see an icon of three horizontal lines?

Customer Replay

I do not.. I checked the home page and my account page

author

Okay, no "settings", as well?

Customer Replay

Nope
On account page I just found settings

author

Great job, please click on it.

Customer Replay

Done

author

Ok.
Do you see "Privacy Settings"?

Customer Replay

Yes

author

Ok, click on it.

Customer Replay

I did....I think I saw Account Deletion

author

Ok, awesome!

Customer Replay

Click on it?

author

It should be something along the "Delete you account".
Yep!

Customer Replay

I followed directions got a code, entered it....and it's invalid?

author

Via Text Message?

Customer Replay

It's asking for a password....don't know it. I didn't open account

author

Does it have an option of "no password" or "forgot password"?

Customer Replay

Yes

author

Click on it, please.

Customer Replay

Session expired have to log in again

author

Back into your account, right?

Customer Replay

I think I did it!

author

Really? Did you delete the account?
You can check the email to be sure, you'll receive a confirmation email.

Customer Replay

I think so. Waiting for confirmation?

author

Yep, let's wait if the email will be there.

Customer Replay

YES! Thank you so much for you help

author

Of course, my pleasure :)

Customer Replay

Have a good evening

author

Thank you, *****, you too!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/957db44e-3ea0-4fb3-bcdd-4aa2136c7000/width=80
Our expert Christine is online and ready to resolve your issues
1461 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Elijah C.

Expert's Assistant

Elijah C.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info