Created: October 14, 2022

How do I delete a fraudulent account

Last Edit: November 15, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Can you specify what account we're talking?
Customer Reply
An Uber account
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, got it!
Can you please specify what was the issue with Uber?
Customer Reply
I received an email and a text confirming an account. I did not open an account with Uber
Christine Tomas
Christine Tomas Tech Expert & Writer
Got it.
Were you charged?
Customer Reply
I didn't see anything ...I don't know what card was used but I checked my accounts and haven't seen activity yet. There is supposedly a reservation for Sept 22???
Christine Tomas
Christine Tomas Tech Expert & Writer
Oh, got it. Someone probably used your email to create an account, can you find an email with the confirmation of the supposed account creation?
Customer Reply
Yes I can
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, please find it and scroll all the way down to the bottom of it.
Customer Reply
Okay
Christine Tomas
Christine Tomas Tech Expert & Writer
Tell me what you see then, please.
Customer Reply
It's to verify my email...has Help center, terms, privacy, email preferences
Christine Tomas
Christine Tomas Tech Expert & Writer
Verify it, I see.
A person shouldn't be able to create an account without verifying the email first, so that's strange.
Customer Reply
I also got a text message with a code
Christine Tomas
Christine Tomas Tech Expert & Writer
I see, they've even tried to use your phone number.
Do you use Uber at all, *****?
Maybe some of your relatives do?
Customer Reply
When I went to Uber page and entered the code it came back invalid
Never used and no one does.
Christine Tomas
Christine Tomas Tech Expert & Writer
Yes, the code was a temporary one to verify the phone number.
How about we try to log into the said account and delete it altogether?
Customer Reply
Sounds good
Can I do that on my desktop while on the phone with you?
Christine Tomas
Christine Tomas Tech Expert & Writer
Uber is more convenient to use on a phone, but I think it's possible to do it via Web, too.
Customer Reply
I can try doing it on my phone..
Christine Tomas
Christine Tomas Tech Expert & Writer
You'd have to download the app, would you do that?
Customer Reply
Just downloaded it
Page says move with safety. Get started
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, great. Please go to "sign in", you can enter either your phone or email.
Customer Reply
It sent a code.. didn't have to enter it...went straight to page with " where to"
Christine Tomas
Christine Tomas Tech Expert & Writer
You're in the account now, right, logged in?
Customer Reply
I just tapped account tab
Christine Tomas
Christine Tomas Tech Expert & Writer
Alright, what info do you see there?
Customer Reply
My name is on the page.. so yeah
Christine Tomas
Christine Tomas Tech Expert & Writer
1. Tap the menu icon at the top left
2. Select “Settings,” then “Privacy settings”
3. Tap “Delete Account”
4. Follow the remaining steps in the app to complete the process
Customer Reply
Help....wallet...trips
I don't see anything on the top left ...just my name and a *5
Christine Tomas
Christine Tomas Tech Expert & Writer
Try tapping on your name, maybe?
Customer Reply
Nope
Christine Tomas
Christine Tomas Tech Expert & Writer
I see.
You have an Android, correct?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, got it.
Can you please tell me if in the upper-left corner of your screen, you see an icon of three horizontal lines?
Customer Reply
I do not.. I checked the home page and my account page
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay, no "settings", as well?
Customer Reply
Nope
On account page I just found settings
Christine Tomas
Christine Tomas Tech Expert & Writer
Great job, please click on it.
Customer Reply
Done
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok.
Do you see "Privacy Settings"?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, click on it.
Customer Reply
I did....I think I saw Account Deletion
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, awesome!
Customer Reply
Click on it?
Christine Tomas
Christine Tomas Tech Expert & Writer
It should be something along the "Delete you account".
Yep!
Customer Reply
I followed directions got a code, entered it....and it's invalid?
Christine Tomas
Christine Tomas Tech Expert & Writer
Via Text Message?
Customer Reply
It's asking for a password....don't know it. I didn't open account
Christine Tomas
Christine Tomas Tech Expert & Writer
Does it have an option of "no password" or "forgot password"?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Click on it, please.
Customer Reply
Session expired have to log in again
Christine Tomas
Christine Tomas Tech Expert & Writer
Back into your account, right?
Customer Reply
I think I did it!
Christine Tomas
Christine Tomas Tech Expert & Writer
Really? Did you delete the account?
You can check the email to be sure, you'll receive a confirmation email.
Customer Reply
I think so. Waiting for confirmation?
Christine Tomas
Christine Tomas Tech Expert & Writer
Yep, let's wait if the email will be there.
Customer Reply
YES! Thank you so much for you help
Christine Tomas
Christine Tomas Tech Expert & Writer
Of course, my pleasure :)
Customer Reply
Have a good evening
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you, *****, you too!