Updated: April 04, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

How can I rest my Zumo XT?

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
A soft reset can help by forcing the device to reboot if the device still does not power on, or if the screen has become frozen and will not power off.
To Perform a Soft Reset:

  1. Connect the device to the motorcycle mount
  • An A/C adapter or automotive power cable may also be used
  • Use the motorcycle power cable if the problem persists
  1. Press and hold the power button and slowly count to 20
    The device should now turn on. Leave the device connected to power to give the battery time to charge.

Note: The zumo XT may not power on properly if a 64 GB microSD card is inserted and hasn't been formatted. Power the device on before inserting the memory card and a prompt will appear to format the card.


Is everything clear with the provided instruction?

Customer Replay

Sorry, that's not what I meant. I meant to ask how I reset the device. I updated maps and software and after that I cannot fill out an adress in the 'where to' section anymore. The keyboard just doesn't work.

Maybe you mean restart it?
You can restart your device if it stops functioning. Hold the power key for 12 seconds.
Is this the answer?

Customer Replay

No, I mean reset it. Undo the changes in other words, because before the update it worked perfectly

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Oh, okay.
You can restore a category of settings or all settings to the factory default values.
Select Settings.
If necessary, select a settings category.
Select. > Restore.

Customer Replay

Thanks. I'll try.

Let me know the result after.

Customer Replay

It worked, thanks.

Nice to hear that!
Is there anything else I can do for you today?

Customer Replay

No, thanks.

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Very well! :)
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