How can I get recovery key please

Bridget Stivenson

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Bridget Stivenson

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I get lenovo ideaPad5 from other member in pensioner club.When I try to fix mess suddenly come up :give recovery key but I don't know this nomber.Can not even put in new windows

Bridget Stivenson

Did you try to reboot device?

Customer Replay

try but always ask recovery number

Bridget Stivenson

Do you have a Microsoft password for the device?

Customer Replay

when try restart and come up fix bitlocker,but again ask this number

Bridget Stivenson

Please try to open a web browser on another device and Sign in to your Microsoft account to find your recovery key. This is the most likely place to find your recovery key.

Customer Replay

Sorry no because other Lady by for club she setup for her name and microsoft account,but she left the club and don't give any details:Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
If I put in new Hard Drive still ask recovery number?

Bridget Stivenson

No, it protects only the current disk, also you can reinstall Windows, but all data will be lost.

Customer Replay

Thats no problem because I have all on external HD so I tomorro put in New hard rive and sort out.Thaqnks U help