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How can I connect my pc to my hot spot
Hello! Thank you for choosing our service. May I know your first name, please?
*****
Nice to meet you, *****!
Can you see your mouse on the screen or move it?
no
Visitor uploaded: Image.jpg
What version of Windows are you using?
I am downloading Windows 11
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Thank you for waiting, *****!
Could you specify if you were able to use the mouse during the process?
of installing Windows 11, I mean
No I can't use it
Have you tried to click any keys on your keyword?
yes
nothing works
I see. Allow me a few more minutes, please
I tried to turned it off but without success
I see. Could you specify how did you install windows? I mean, is it a new PC you are installing Windows 11 on from a USB or did you update your Windows 10 already installed and the issue appeared?
It's a new computer, I am downloading it from USB
How did the mouse connect to the PC?
Visitor uploaded: Image.jpg
it's just that
not a mouth
Ok, I got it.
Did you try to use Buttons like Enter?
i pressed all the buttons and nothing works
Do you have any old mouse from your PC?
Not within reach
if i use one, is it going to work
?
Let's try another step.
Try to open Bios upon starting the system.
Turn off the computer and after turn on and quickly press F2 button.
i did it
i managed to turn it off
Try to open Bios upon starting the system.
Turn on and quickly press F2 button.
what is bios?
It's the software responsible for booting up your system.
so how do i open it?
Press the turn-on button on the computer and quickly press F2 button.
ok it rebot
but what now
What did you see on the screen now?
i started it again and now its the same page as before
Visitor uploaded: Image.jpg
Ok, let's try to make it in steps.
Press and hold the turn-off button on the computer.
You need to be sure that it is turned off.
now what
Please try to press and hold the turn-off button on the computer.
You need to be sure that it is turned off.
it was for sure turn off
The screen must be dark after this step.
yes i know, it was dark, i turned it back on.
When it becomes dark, please press the turn-on button and quickly press F2 button.
and now how do i connect the wifi ?
Choose advanced settings.
ok im in
What options do you have?
Visitor uploaded: Image.jpg
Choose advanced.
ok
Visitor uploaded: Image.jpg
Ok, check the boot tab, what are the options turned on there?
Visitor uploaded: Image.jpg
Choose fast boot to enable.
ok what now?
Choose a safe and exit option.
Save changes and exit.
ok i did it, and now im in the same place as the beggining
Do the mouse and all the key doesn't work?
no
Do you have an ethernet cable?
no
Do you have a phone cable to connect it to the PC?
yes
Try to connect it to the computer, and turn on the hot spot with the cable connection option.
i connected the cable
but now i dont know how to turn on the hot spot through the cable
On your smartphone, open the Settings menu. Under the ‘Wireless and networks’ heading, select Tethering and mobile hotspot and then select USB tethering.
Is everything clear with the provided instruction?
yes thank very much big congtarts
Is the issue fixed with the computer?
Visitor uploaded: Image.jpg
You can choose now a Wi-Fi network?
yes
So, try to choose your Wi-Fi and disconnect your phone from your computer.
ok im good now
👍 great.
thanks for every thing
I’m glad I was able to get that sorted out for you.
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