Hello! Thank you for choosing our service. May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Can you see your mouse on the screen or move it?
Can you see your mouse on the screen or move it?
Customer Reply
no
Visitor uploaded: Image.jpg
Visitor uploaded: Image.jpg
What version of Windows are you using?
Customer Reply
I am downloading Windows 11
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Thank you for waiting, *****!
Could you specify if you were able to use the mouse during the process?
of installing Windows 11, I mean
Thank you for waiting, *****!
Could you specify if you were able to use the mouse during the process?
of installing Windows 11, I mean
Customer Reply
No I can't use it
Have you tried to click any keys on your keyword?
Customer Reply
yes
nothing works
nothing works
I see. Allow me a few more minutes, please
Customer Reply
I tried to turned it off but without success
I see. Could you specify how did you install windows? I mean, is it a new PC you are installing Windows 11 on from a USB or did you update your Windows 10 already installed and the issue appeared?
Customer Reply
It's a new computer, I am downloading it from USB
How did the mouse connect to the PC?
Customer Reply
Visitor uploaded: Image.jpg
it's just that
not a mouth
it's just that
not a mouth
Ok, I got it.
Did you try to use Buttons like Enter?
Did you try to use Buttons like Enter?
Customer Reply
i pressed all the buttons and nothing works
Do you have any old mouse from your PC?
Customer Reply
Not within reach
if i use one, is it going to work
?
if i use one, is it going to work
?
Let's try another step.
Try to open Bios upon starting the system.
Turn off the computer and after turn on and quickly press F2 button.
Try to open Bios upon starting the system.
Turn off the computer and after turn on and quickly press F2 button.
Customer Reply
i did it
i managed to turn it off
i managed to turn it off
Try to open Bios upon starting the system.
Turn on and quickly press F2 button.
Turn on and quickly press F2 button.
Customer Reply
what is bios?
It's the software responsible for booting up your system.
Customer Reply
so how do i open it?
Press the turn-on button on the computer and quickly press F2 button.
Customer Reply
ok it rebot
but what now
but what now
What did you see on the screen now?
Customer Reply
i started it again and now its the same page as before
Visitor uploaded: Image.jpg
Visitor uploaded: Image.jpg
Ok, let's try to make it in steps.
Press and hold the turn-off button on the computer.
You need to be sure that it is turned off.
Press and hold the turn-off button on the computer.
You need to be sure that it is turned off.
Customer Reply
now what
Please try to press and hold the turn-off button on the computer.
You need to be sure that it is turned off.
You need to be sure that it is turned off.
Customer Reply
it was for sure turn off
The screen must be dark after this step.
Customer Reply
yes i know, it was dark, i turned it back on.
When it becomes dark, please press the turn-on button and quickly press F2 button.
Customer Reply
and now how do i connect the wifi ?
Choose advanced settings.
Customer Reply
ok im in
What options do you have?
Customer Reply
Visitor uploaded: Image.jpg
Choose advanced.
Customer Reply
ok
Visitor uploaded: Image.jpg
Visitor uploaded: Image.jpg
Ok, check the boot tab, what are the options turned on there?
Customer Reply
Visitor uploaded: Image.jpg
Choose fast boot to enable.
Customer Reply
ok what now?
Choose a safe and exit option.
Save changes and exit.
Save changes and exit.
Customer Reply
ok i did it, and now im in the same place as the beggining
Do the mouse and all the key doesn't work?
Customer Reply
no
Do you have an ethernet cable?
Customer Reply
no
Do you have a phone cable to connect it to the PC?
Customer Reply
yes
Try to connect it to the computer, and turn on the hot spot with the cable connection option.
Customer Reply
i connected the cable
but now i dont know how to turn on the hot spot through the cable
but now i dont know how to turn on the hot spot through the cable
On your smartphone, open the Settings menu. Under the ‘Wireless and networks’ heading, select Tethering and mobile hotspot and then select USB tethering.
Is everything clear with the provided instruction?
Is everything clear with the provided instruction?
Customer Reply
yes thank very much big congtarts
Is the issue fixed with the computer?
Customer Reply
Visitor uploaded: Image.jpg
You can choose now a Wi-Fi network?
Customer Reply
yes
So, try to choose your Wi-Fi and disconnect your phone from your computer.
Customer Reply
ok im good now
👍 great.
Customer Reply
thanks for every thing
I’m glad I was able to get that sorted out for you.
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