Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
You too.
Do you need instructions from the very beginning of the set up or did you manage to complete few steps already?
Customer Reply
I've completed a few steps already. I have my domain's MX, CNAME and TXT records setup, but I don't know how to add an email address or apps. I thought those were included with my subscription.
Got you, thank you for the additional details!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.
Customer Reply
No problem. FYI, I'm also on a Mac. I do have apps already (Outlook, Word, Excel, Etc.) on my desktop. I just need to know how to sign them out of an old account and sign them in to a new one. Outlook is the first priority.
Noted! Thank you!
Give me a moment, please
Give me a moment, please
Customer Reply
You got it.
Thank you!
*****, please allow me a few more moments
*****, please allow me a few more moments
Customer Reply
Okay
Thank you!
*****, to change the account, you would need to open an app Word, Excel, etc. and in the top right corner click on your name -> sign out -> sign in with the new account
Word, Excel, PowerPoint and other Office 365 program can be running at the same time with different Microsoft account logins, that's why you would need to switch manually in each app to a different user
*****, to change the account, you would need to open an app Word, Excel, etc. and in the top right corner click on your name -> sign out -> sign in with the new account
Word, Excel, PowerPoint and other Office 365 program can be running at the same time with different Microsoft account logins, that's why you would need to switch manually in each app to a different user
Customer Reply
Got it, but I'm not even sure I've correctly added myself as a user. As I said Outlook is the priority.
Do you want to use Outlook only for 1 account or do you want to use it for the private email as well?
Customer Reply
I use it for business email and private. I'm a sole proprietor, so I get almost all my email via my one email address and personal domain.
Got you, allow me a moment, please
Customer Reply
okay
Please, open the Outlook app on your Mac:
Then go to File > Add account and sign in with your business account
Then go to File > Add account and sign in with your business account
Customer Reply
got it. I'll try now. Please stand by.
Please, take your time, I am here with you
Customer Reply
Holy Cow! It worked. Yes!!
Perfect! I am glad! 😀
Is there anything else I can assist you with today?
Is there anything else I can assist you with today?
Customer Reply
It's working in my apps as well. That's it, Sir! Much appreciated!
My pleasure! Thank you for the rate!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice week!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice week!
Customer Reply
You too, Gary. Thanks again.
Bye
Bye
Thank you! Stay safe!
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