Having trouble with my epson printer

Bridget Stivenson

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Bridget Stivenson

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

my epson et-2760 wont print. it keeps sounding like its jamming and giving me an 01 error.

Bridget Stivenson

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!

First of all, quickly turn off the power of your Epson printer and wait for five minutes.
After that, switch on the printer again and confirm if this time it completes its self-start process or not and starts working properly.

Customer Replay

alright
I just turned it back on and it did not complete a self start nor did it fix the problem

Bridget Stivenson

The issue is left?

Customer Replay

no it still isn't working

Bridget Stivenson

Confirm that whether you have removed the transportation lock of your printer or not, so managing the lock can be a great solution.

Customer Replay

i don't know how to remove the transportation lock on my printer

Bridget Stivenson

If your printer’s CD tray is in the eject position then, ensure that you have pushed the CD Tray button to withdraw the tray to its original storage position.
Keep in mind that never push or pull the CD tray in an incorrect direction.
Switch off the power of the printer and also confirm that there is no paper jam in the printer.
Expectantly on restarting the printer

Customer Replay

i fixed it. thanks