Hello, thank you for using Howly.
It is the Brother printer, right?
Have you already tried any ways to resolve the issue?
Yes, I have done all I know how
And could you specify, please, if the red light is flashing on the printer itself?
Yes the light is flashing on the printer
Got it, thank you for the information!
Tell me, please, do you see any error messages on the computer regarding your printer?
Could you tell me the way the red light is blinking, please? Is it blinking once in 1.5 seconds intervals or 4 times and turn off for 1 second?
Also, it may be blinking 3 times and turn off for 1 second
Okay! And the green button is turned off, right?
There is a green light on
Is it blinking?
Appreciate the information!
Please, just to double-check, choose the most similar way for the lights blinking:
The green light is on, not blinking, this is the
It is not a mall point like the red light
Could you specify, please, if you`ve printed something at least once after setting up the printer? Or have you never printed?
I have not been able to print anything
So you never printed using this printer, right?
Right. That is why I am seeking help. I do not know how I got onto you.
I will do my best to help you, I just needed a bit more details to see the whole situation. Thank you for providing me with the details!
First, please, let`s try to perform a reset of the printer. To do this, follow these steps:
The Power and WiFi are two different buttons
Okay, no problem
Please, try the following, it should be for your model exactly this time:
Tried it twice. Still the blinking red light comes back
Okay, thank you for checking!
Let`s try to perform the factory reset and reset the printer to its default settings
To do these, please, follow these steps:
Still no change, same red light blinking
I see, thank you for checking that
Please, unplug the printer and open the front cover and check if something is stuck inside the printer.
Check for any torn pieces of paper or factory covers that may be obstructing the paper path.
Check the paper tray to make sure that the paper is properly loaded and not jammed.
There is a piece of paper with instructions on it, but It is stuck, I cannot pull it out.
At least we`ve found the source of the problem!
Is it stuck in the paper path?
I do not know where the paper path is
Please, try these steps to remove the stuck paper:
That is what I have been trying to do, but it will not come out
Have you tried using a flashlight to get a better view of the paper and any areas where it may be stuck?
It is stuck at the back where it is not accessible
Please, try to open the top cover and then slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from the inside of the machine
So have you pulled out the paper with the drum unit?
Paper removed.drum unit back in place
The red light is still blinking/
But the WiFi light is off
You mean the green light is off, right?
Yes the green WiFi loight
Please, choose the way the red light is blinking:
3 times and off for a second
This is the drum error. Please, follow the instructions below to fix it:
Thank you, you have fixed it. You have been very patient and extremely polite
Thank you for your patience!
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