Have been hacked reset password can send but don’t receive Emails have ipod iPhone & laptop

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Would you be so kind as to tell me more about that issue? Where were you hacked exactly?

Where were these strange requests exactly, *****?
In Facebook, Instagram, Yahoo, etc?

Ok, and what was these requests?

Got it
So, you've changed password
And now you can't send and receive any messages, correct?

Thanks. Got it, classic scam emails.
So, *****, you can't send or receive an email after you've changed the password, right?

Ok, that's how they hacked your account in the first place.
You mentioned different devices above. Have you tried to check your email on all of them?

Got it
First, I'll send you the test email right now from my side.
*****@yahoo.com is the account that you have a problem with, correct?

👍
Allow me a moment to send a test email to *****@yahoo.com
Done! Please visit your mailbox and find a letter first.
Check all your folders, including spam, junk, social media, etc.
And let me know about the results
The email subject will be "Test Email from Howly"

Great so that you can receive an email from me.
Have you asked your friends to send you emails too to check it?

And why do you think that you can't receive an email?

Ok, and your friend sends you the email, can you receive it?
Also, what emails were you expected to receive?

Ok, and have you checked all your folders (like in my case, the email was sorted into the Junk)?

Ok
Can you please sign in to your Yahoo Mail account on a computer and send yourself an email?
Then let me know about the results, *****!

Did you receive some error messages during that?

Also, what troubleshooting have you done so far (except, checking another device and sending an email to yourself)?
Have you received an email with a subject like "Failed Delivery"?

Ok, have you checked to block settings in your Yahoo account?

Oh, no need to go there. At least for now, *****.
1. Click on the "Settings" icon (gear icon) in the top right corner of the page.
2. In the "Security and Privacy" section, click on the "Blocked Addresses" tab.
And let me know what you see there

You can update it, *****
And then follow the instructions above

When you click on the gear icon, can you see the "Security and Privacy" section?

Ok, select option to manage mail boxes.
Also, do you have several accounts connected to your Yahoo service, *****?
Or are you trying to access it from another mail client?

Ok, you're on your iPad right now?

Can you please go to your Yahoo email on your laptop
No need to close our chat
Simply create a new one
And go to your Yahoo email there
Let me know when you're there, *****

Ok, when you click on the settings there. Do you see the same?

"manage accounts manage mail boxes connct services and items under customise your in box"

Ok, do you see the 3-dot icon when you click on settings?

Click on it
And let me know if you see the "Security and Privacy" section there

Great
Find and lick on the "Blocked Addresses" tab.
And let me know what you see there

Do you see that in the "Blocked Addresses" tab?

Ok, do you know how to take a screenshot, *****?

To take a screenshot, you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you must press the Fn key simultaneously when capturing.
So, you need to go to the Yahoo email again, open the settings > Blocked addresses
Press these buttons
And return to our chat
I'll show you how to share the screenshot with me
Let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

It's ok, *****
Your screenshot should be taken automatically without any notifications
The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
And let me know if you have any problem with it.

Ok, in that case, press it too
Then follow the instructions above to send your screenshot 🤗

Thank you, *****.

Thank you! Allow me a moment to review it

Got it
Ok, I see
Now, go to the "Filters" section
Click on it in the left-side bar menu.
And take a screenshot there

Ok, no worries.
What do you see in the Filters section?

Yep
It seems we found the problem
Delete this filter

Select it first, and then click the Delete icon Image of the Delete icon.
And try to send the message to yourself again

Great
Your friends should be able to send you emails too
Also, check your Trash for all emails that you didn't receive from Friday
They should be there

Ok, anyway, ask your friends to send you something too. Just to be sure
Do you have any additional questions I can help you with?

Ok, let's wait a few minutes
For your sister email then
Also, check all your folders again. It can be sorted to Junk or Spam again

👍
Wonderful. That means that there was only one "gift" from the hackers.
And we deleted it

If the problem occurs again, come back to us anytime, *****
I'll be happy to help you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

👍
I am so pleased to see your issue got resolved!