Created: December 17, 2022

Have an iMac (2015) with problems

In mid September I purchased a program titled CleanMy Mac which was advertised on Facebook.I had some installation problems and became suspicious of the program so I decided to dump it. I uninstalled the program seemingly effectively as all references disappeared. However I can no longer open Security or Accessibility and the machine now is operating very slowly
Last Edit: January 6, 2023
Get Expert Help Now Get Expert Help Now
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
Yeah, me too.
Mia Green
Mia Green Tech Expert & Writer
😊
Customer Reply
Very little. The slowness began shortly after I installed the program and the inability to one Security etc was only noticed 2 days ago.
Mia Green
Mia Green Tech Expert & Writer
Got it, thank you. Could you please tell me what happens when you try to access Security?
Customer Reply
Message appears that the machine is unable to access the program. No reason or offer of reports.
Mia Green
Mia Green Tech Expert & Writer
I see, thank you!
Try booting into Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot-up is significantly slower than normal. This does some maintenance routines, and 3rd party applications don't load.
Customer Reply
OK
Mia Green
Mia Green Tech Expert & Writer
Let me know once you're done
Customer Reply
Thanks Mia. I changed my Apple ID password earlier but I am unable to open any locks to change passwords.
Mia Green
Mia Green Tech Expert & Writer
Do you get any error messages?
Customer Reply
No. Have tried several passwords going back a while but the message vibrates a little and then just sits there
Mia Green
Mia Green Tech Expert & Writer
Got you
Please, follow the instructions below:
Select "Security & Privacy" from the "System Preferences" window. Select the "General" tab, and select the lock in the lower left corner to allow changes. Enter your computer username and password, then select "Unlock."
Customer Reply
Ok. that worked
Mia Green
Mia Green Tech Expert & Writer
Perfect!
Is there anything else I can do for you today?
Customer Reply
No. Thank you very much.
Mia Green
Mia Green Tech Expert & Writer
I am so pleased to see your issue got resolved!

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!