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Got new pad system asking for google password
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Trying to use my new pad and when Itry using google it's asking for my password... Itried entering a password but failed
Need to know how to find my current password or uow to change it
What error do you see when you are entering your password?
Password incorrect when i try to connrct wifi
Please clarify this for me: you cannot connect to your Wi-Fi ? Or you cannot log in to your account?
I don t remember last time i had to connect wifi
I cannot log in my account
I have access to google using my old pad
Are you connected to the Wi-Fi on the device at the moment?
Yes using this pad
Wifi address *****
I see
You mentioned you are using a new pad. Are you using a Tablet or iPad?
Tablet 10 inches ... born ***** not intenet savy
Ok
When you turn it on, do you see an Apple logo on the screen?
No
Got you
When i open google screen says "not connected to wifi network
You mentioned you it's asking you to enter google password
Does it happen when you turn the device on? Are you able to use it in general?
When i open tablet i have access to varios system... for example calender, but when i click on google it's telling to connect and once i choose my home wifi network the system asking me to enter password
I see
Do you know your Wi-Fi password?
Once again it s been e few years since i used it ... i entered *****
Is it accepted on your device? What do you see when you enter the password?
Incorrect password
Do you want me try again
Yes, the issue is that you are entering an incorrect password
My memry network is ***** but the login page is showing *****
Choose the network that is yours, then enter the password you remember
Do i change the network to ***** since using ***** with password ***** does not work... should i contact bell to confirm network psssword is *****
Do you see both networks available? You can try connection to both of them and see if it works
My step son just gave me the corrct password
That's great! Are you connected to your Wi-Fi now?
Yes thank you for your help
That's great!
Do you have any additional questions I can help you with?
Do me a favor
Tell your manager they're lucky to have you on their team
Will do, *****l! Thank you and enjoy your day!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
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