Updated: April 03, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

Got new pad system asking for google password

How to log in

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Trying to use my new pad and when Itry using google it's asking for my password... Itried entering a password but failed
Need to know how to find my current password or uow to change it

What error do you see when you are entering your password?

Customer Replay

Password incorrect when i try to connrct wifi

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Please clarify this for me: you cannot connect to your Wi-Fi ? Or you cannot log in to your account?

Customer Replay

I don t remember last time i had to connect wifi
I cannot log in my account
I have access to google using my old pad

Are you connected to the Wi-Fi on the device at the moment?

Customer Replay

Yes using this pad
Wifi address *****

I see
You mentioned you are using a new pad. Are you using a Tablet or iPad?

Customer Replay

Tablet 10 inches ... born ***** not intenet savy


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When you turn it on, do you see an Apple logo on the screen?

Customer Replay


Customer Replay

When i open google screen says "not connected to wifi network

You mentioned you it's asking you to enter google password
Does it happen when you turn the device on? Are you able to use it in general?

Customer Replay

When i open tablet i have access to varios system... for example calender, but when i click on google it's telling to connect and once i choose my home wifi network the system asking me to enter password

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I see
Do you know your Wi-Fi password?

Customer Replay

Once again it s been e few years since i used it ... i entered *****

Is it accepted on your device? What do you see when you enter the password?

Customer Replay

Incorrect password
Do you want me try again

Yes, the issue is that you are entering an incorrect password

Customer Replay

My memry network is ***** but the login page is showing *****

Choose the network that is yours, then enter the password you remember

Customer Replay

Do i change the network to ***** since using ***** with password ***** does not work... should i contact bell to confirm network psssword is *****

Do you see both networks available? You can try connection to both of them and see if it works

Customer Replay

My step son just gave me the corrct password

That's great! Are you connected to your Wi-Fi now?

Customer Replay

Yes thank you for your help

That's great!
Do you have any additional questions I can help you with?

Customer Replay

Do me a favor
Tell your manager they're lucky to have you on their team

Will do, *****l! Thank you and enjoy your day!
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

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