For some reason, I lost my facebook page on my android phone. I can access it on my computer, but I can’t get it back on my phone. What do a do. The phone is a Samsung 22.

Expert: Dmytro Sywyi

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Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer: *****

Dmytro Sywyi: Nice to meet you, *****!
Dmytro Sywyi: Do you use Facebook application or web version on your phone?

Customer: I am not sure. I can access my page on my computer!

Dmytro Sywyi: Did you download Facebook application from Google Play on your phone?

Customer: Probably…it was years ago!

Dmytro Sywyi: Can you please open Google Play on your phone?

Customer: OK

Dmytro Sywyi: Thank you. After that, in search field on the top of screen, type Facebook and click on it.

Customer: ok

Dmytro Sywyi: Please tell me when you are done, thank you.

Customer: done

Dmytro Sywyi: Do you see the Install button on Facebook page?
Dmytro Sywyi: Or it says something like Open or Update?

Customer: No, it just says open

Dmytro Sywyi: Great, click on Open button.

Customer: OK
Customer: Done

Dmytro Sywyi: After that, please fill in your credentials.
Dmytro Sywyi: Log in is your email and the password is the password from your Facebook account.

Customer: Can’t…it just defaulted to a page..no place to fill out credentials

Dmytro Sywyi: Are you already logged in to your Facebook account?

Customer: Apparently
Customer: Yes

Dmytro Sywyi: I see. Thank you for your confirmation.
Dmytro Sywyi: So all you need to do is make an icon on the start page of your phone. To do so, please open the main menu of your phone by swiping up on the start screen.

Customer: ok

Dmytro Sywyi: Please tell me when you are ready to do the next steps.

Customer: I have a facebook icon. The dilemma is that it defaults to ***** instead of ***** (my real page). I never did anything at all to change this that I am aware of.
Customer: OK….I have my menu.

Dmytro Sywyi: Do you mean you are being logged in to some other account?

Customer: Yes, on my phone only, but not on my computer.

Dmytro Sywyi: I see, thank you for confirmation.

Dmytro Sywyi: You need to log out from your Facebook page. To log out of Facebook:

  1. Open the Facebook app.
  2. Scroll to the bottom and tap Log Out.

Customer: I am trying to find it. sorry

Dmytro Sywyi: It is okay, take your time.

Dmytro Sywyi: It seems Facebook changed its design a bit. Do you see the three grey lines on the right top corner of the Facebook application? Under the Messanger icon.

Customer: yes

Dmytro Sywyi: Great, click on it.

Customer: done

Dmytro Sywyi: Now, scroll to the buttom.

Dmytro Sywyi: You should see log out button.

Customer: done

Dmytro Sywyi: Good. Now, try to log in to your Facebook account as you did on your PC.

Customer: Came back to the same ***** page instead of the correct one! I put in the correct phone number.
Customer: OK, Dmytro. I got it. Thanks for your help…much appreciated.

Dmytro Sywyi: Did you manage to fix your issue?

Customer: I did….I logged out once again and logged in ***** and it worked. Thanks again!

Dmytro Sywyi: I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer: Thank you! Sorry it took so long!

Dmytro Sywyi: Thank you for choosing us. Goodbye and stay safe!