Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Nice to meet you, *****!
Do you use Facebook application or web version on your phone?
I am not sure. I can access my page on my computer!
Did you download Facebook application from Google Play on your phone?
Probably...it was years ago!
Can you please open Google Play on your phone?
Thank you. After that, in search field on the top of screen, type Facebook and click on it.
Please tell me when you are done, thank you.
Do you see the Install button on Facebook page?
Or it says something like Open or Update?
No, it just says open
Great, click on Open button.
After that, please fill in your credentials.
Log in is your email and the password is the password from your Facebook account.
Can't...it just defaulted to a page..no place to fill out credentials
Are you already logged in to your Facebook account?
I see. Thank you for your confirmation.
So all you need to do is make an icon on the start page of your phone. To do so, please open the main menu of your phone by swiping up on the start screen.
Please tell me when you are ready to do the next steps.
I have a facebook icon. The dilemma is that it defaults to ***** instead of ***** (my real page). I never did anything at all to change this that I am aware of.
OK....I have my menu.
Do you mean you are being logged in to some other account?
Yes, on my phone only, but not on my computer.
I see, thank you for confirmation.
You need to log out from your Facebook page. To log out of Facebook:
I am trying to find it. sorry
It is okay, take your time.
It seems Facebook changed its design a bit. Do you see the three grey lines on the right top corner of the Facebook application? Under the Messanger icon.
Great, click on it.
Now, scroll to the buttom.
You should see log out button.
Good. Now, try to log in to your Facebook account as you did on your PC.
Came back to the same ***** page instead of the correct one! I put in the correct phone number.
OK, Dmytro. I got it. Thanks for your help...much appreciated.
Did you manage to fix your issue?
I did....I logged out once again and logged in ***** and it worked. Thanks again!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Thank you! Sorry it took so long!
Thank you for choosing us. Goodbye and stay safe!
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