Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

For some reason, I lost my facebook page on my android phone. I can access it on my computer, but I can't get it back on my phone. What do a do. The phone is a Samsung 22.

I can access it on my computer, but I can't get it back on my phone. What do a do. The phone is a Samsung 22.

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay

 *****

Nice to meet you, *****!
Do you use Facebook application or web version on your phone?

image

Customer Replay

I am not sure. I can access my page on my computer!

Did you download Facebook application from Google Play on your phone?

Customer Replay

Probably...it was years ago!

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Can you please open Google Play on your phone?

Customer Replay

OK

Thank you. After that, in search field on the top of screen, type Facebook and click on it.

Customer Replay

ok

Please tell me when you are done, thank you.

Customer Replay

done

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Do you see the Install button on Facebook page?
Or it says something like Open or Update?

Customer Replay

No, it just says open

Great, click on Open button.

Customer Replay

OK
Done

After that, please fill in your credentials.
Log in is your email and the password is the password from your Facebook account.

Customer Replay

Can't...it just defaulted to a page..no place to fill out credentials

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Are you already logged in to your Facebook account?

Customer Replay

Apparently
Yes

I see. Thank you for your confirmation.
So all you need to do is make an icon on the start page of your phone. To do so, please open the main menu of your phone by swiping up on the start screen.

Customer Replay

ok

Please tell me when you are ready to do the next steps.

Customer Replay

 I have a facebook icon. The dilemma is that it defaults to ***** instead of ***** (my real page). I never did anything at all to change this that I am aware of.
OK....I have my menu.

Do you mean you are being logged in to some other account?

Customer Replay

Yes, on my phone only, but not on my computer.

I see, thank you for confirmation.
You need to log out from your Facebook page. To log out of Facebook:

  1. Open the Facebook app.
  2. Scroll to the bottom and tap Log Out.

I am trying to find it. sorry

Customer Replay

It is okay, take your time.
It seems Facebook changed its design a bit. Do you see the three grey lines on the right top corner of the Facebook application? Under the Messanger icon.

Customer Replay

Great, click on it.

Customer Replay

Now, scroll to the buttom.
You should see log out button.

Customer Replay

Good. Now, try to log in to your Facebook account as you did on your PC.

Came back to the same ***** page instead of the correct one! I put in the correct phone number.
OK, Dmytro. I got it. Thanks for your help...much appreciated.

Customer Replay

Did you manage to fix your issue?

I did....I logged out once again and logged in ***** and it worked. Thanks again!

Customer Replay

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Thank you! Sorry it took so long!

Customer Replay

Thank you for choosing us. Goodbye and stay safe!

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