Updated: March 21, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

Cant wifi connect my HP printer (ENVY 5620)to my HP computer

In settings it says driver not available.

Hello, thank you for using Howly.
Is that a first time you are trying to connect your printer to computer, *****?

Customer Replay

no, had the combo a couple of years .

Okay, got it. Have you done any troubleshooting yet, *****?

Customer Replay

yes tried everything I know.

Such as rebooting, recycling, unplugging and plugging back in?

Customer Replay


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I got it.
Could you please double-check the model of your printer? Maybe you have HP Envy 5640?


Customer Replay

Sorry just checked 5640, comes up in settings as a 5620?
5640 on printer

I got it, okay.
Is your computer running windows 10 OS?

Customer Replay

Its running 10 not sure about OS.
How can I tell?

It should be windows.
Okay, please download this installation software from the HP website:
And download the driver-product installation software.

Customer Replay

Not sure whats going on.

banner 6

So what has happened? What exactly do you mean?

Customer Replay

Its OK, think its ready to go will check settings.
OK just done a test print.
Looks good, thank you very much for your help.

Good! What exactly did you do? Did you install the app I sent you?

Customer Replay

Yes, eventually.

I got it.
I am so pleased to see your issue got resolved!

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