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Cant wifi connect my HP printer (ENVY 5620)to my HP computer
Hello, thank you for using Howly.
Is that a first time you are trying to connect your printer to computer, *****?
no, had the combo a couple of years .
Okay, got it. Have you done any troubleshooting yet, *****?
yes tried everything I know.
Such as rebooting, recycling, unplugging and plugging back in?
yes
I got it.
Could you please double-check the model of your printer? Maybe you have HP Envy 5640?
Sorry just checked 5640, comes up in settings as a 5620?
5640 on printer
I got it, okay.
Is your computer running windows 10 OS?
Its running 10 not sure about OS.
How can I tell?
It should be windows.
Okay, please download this installation software from the HP website:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-5640-e-all-in-one-printer-series/6583033
And download the driver-product installation software.
Not sure whats going on.
So what has happened? What exactly do you mean?
Its OK, think its ready to go will check settings.
OK just done a test print.
Looks good, thank you very much for your help.
Good! What exactly did you do? Did you install the app I sent you?
Yes, eventually.
I got it.
I am so pleased to see your issue got resolved!
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