Updated: May 04, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

Bose SoundTouch 30 not connecting with Bluetooth on phone

Hello, thank you for using Howly.
What troubleshooting have you done with Bose SoundTouch so far?


Customer Replay

Tried turning on off. Shut power. Not connecting.
Does not show up in my bluetooth menu

Thank you for the information
Do you have SoundTouch app installed on your phone?

Customer Replay

Had Bose connect and Bose music
but none is picking up or displaying the speaker

I recommend you installing SoundTouch app on your phone

Customer Replay

frozen at location permission
stting up account now
why is this happening all of a sudden

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Do you mean location permission?

Customer Replay

doing some update now

Okay, thank you

Customer Replay

why won’t it download automatically

Do you mean it doesn't want to download because of the location permission?

Customer Replay

I have no idea. It suddenly started playing g up

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Do you have Android device or iOS device?

Customer Replay

if they need updates there should be an auto mechanism

Thank you
Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
For iOS devices:

  • Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app
  • Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app
Customer Replay

But why all of a sudden. I’ve had the speaker for many years now

Do you mean the speaker stopped working?

Customer Replay

wint connect to my phone

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It may because of the Bose Music app

Customer Replay

what music app.

Bose Music app that controls your Bose smart products

Customer Replay

is this a new app
and why now all of a sudden

Bose Music app is not a new one
***** there may be several reasons why that may happen
If your iOS device recently had a new firmware upgrade - it also may affect on connection

Customer Replay

have done. It updated the speaker and it’s now connected to my phone. It was to do with the app from Bose and not my phone.

Thank you for the information, *****!

Customer Replay

Thank you.

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