Hello, thank you for using Howly.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
when I turn my computer off my brother printer MFC-J4335DW goes offline
Looked at settings
when this happens I cannot print from my ipad as it does not find my printer
I have never had this problem with any other printer
Looked at settings
when this happens I cannot print from my ipad as it does not find my printer
I have never had this problem with any other printer
We'll get it figured out
First, let's check if the printer is set as the default.
To do that, please press the Windows key + I to open Settings, click Devices > Printers & scanners, select your printer, and click Open queue. Click Printer on the top toolbar and click Set As Default Printer. If you do not want Windows to manage your default printers, return to the Printers & scanners page and untick Allow Windows to manage my default printer.
First, let's check if the printer is set as the default.
To do that, please press the Windows key + I to open Settings, click Devices > Printers & scanners, select your printer, and click Open queue. Click Printer on the top toolbar and click Set As Default Printer. If you do not want Windows to manage your default printers, return to the Printers & scanners page and untick Allow Windows to manage my default printer.
Customer Reply
when I attempt to find printer it does not find it
Noted
In that case, please check if cables are connected properly
In that case, please check if cables are connected properly
Customer Reply
I have wifi and it is connected
Okay
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the
printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
Please, let me know once it's done and we'll carry on
Please follow these steps to power cycle your printer:
1. With the printer turned on, disconnect the power cord from the rear of the
printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 1 minute.
Please, let me know once it's done and we'll carry on
Customer Reply
waiting for a minute
Good
After the minute is over, please do the following
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
After the minute is over, please do the following
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.
Customer Reply
okay the printer is connected now
Great work!
Customer Reply
how do I prevent this from happening in the future
This problem should not occur in the future after troubleshooting if your printer is serviceable
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