Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify the model of your HP computer? Is it a laptop or desktop computer?
Can you please specify the model of your HP computer? Is it a laptop or desktop computer?
Customer Reply
HP envy x360
What troubleshooting have you done so far?
Customer Reply
nothing
Understood.
Could you please restart your computer? Occasionally, errors can happen in drivers, firmware, or software that will clear out when you restart your computer. Once you've restarted, check your keyboard to see if it is responding.
Could you please restart your computer? Occasionally, errors can happen in drivers, firmware, or software that will clear out when you restart your computer. Once you've restarted, check your keyboard to see if it is responding.
Customer Reply
Can you take access of my computer to look at it?
I did that already that's why I'm contacting you.
I did that already that's why I'm contacting you.
Some HP laptops have a shortcut that will allow you to lock your keyboard to prevent unwanted touches. Unfortunately, it's easy to trigger this shortcut accidentally, so even if you don't think you've locked the keyboard, press and hold the right Shift key for 8 seconds. Doing this should unlock the keyboard so it will begin responding again.
Unfortunately, the remote team is not available at the moment. Let's try to fix your
issue through the chat.
Please, follow the step above and update me on the results.
Unfortunately, the remote team is not available at the moment. Let's try to fix your
issue through the chat.
Please, follow the step above and update me on the results.
Customer Reply
It came up. Do you want to turn on filter keys or now?
Do you mean when you press right Shift key for 8 seconds some message pops up?
Customer Reply
Yes, it says, do you want to turn on filter que tease? Filter keys let you ignore brief or repeated keystrokes and slows down the keyboard repeat rate. The key. The keyboard shortcut to turn on filter keys is to hold down the right shift key for 8 seconds. This is. Disable this keyboard shortcut and ease of access
keyboard settings.
Yes, or no.
keyboard settings.
Yes, or no.
Press, Yes.
Does your keyboard start working?
Does your keyboard start working?
Customer Reply
Just pressed yes and the keyboard is still not working. I'm having to speak into this microphone.
Understood.
Customer Reply
This is very frustrating. And I thought it would have been fixed.
Let's try to turn off Cortana. Despite being useful, Cortana can sometimes interfere with other functions on your laptop. Try disabling it to see if it gets your keyboard working again.
Customer Reply
I don't know what that is what is cortana
and where is it?
and where is it?
Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
1. In the taskbar, select the Cortana icon to open it.
I'll be happy to clarify them to you!
1. In the taskbar, select the Cortana icon to open it.
Customer Reply
Sure, send them.
2. In the upper-left corner of the Cortana app, select the three vertical dots.
Could you tell me please, did you find it?
Customer Reply
Have not found it yet still searching.
Keep me posted, thanks
Customer Reply
What am I signing into?
Cortana is a virtual assistant developed by Microsoft that uses the Bing search engine to perform tasks such as setting reminders and answering questions for the user.
Customer Reply
Cortana has not responded, said she doesn't understand me.
What was the question?
Customer Reply
Explained that the keyboard would not allow me to type on it, but only to speak.
I see.
Customer Reply
So what is next?
Could there be an issue with my Logitech? Keyboard?
Could there be an issue with my Logitech? Keyboard?
But you have a HP laptop. Right?
Do you using additional keyboard?
Do you using additional keyboard?
Customer Reply
Cortana set. It is not able to help
What do I need to do?
What do I need to do?
You need to turn off Cortana
Customer Reply
How?
1. Open Cortana > select menu > Settings > turn off Keyboard shortcut > reboot > open Cortana again
2. Next, select Settings > Voice activation > Voice activation permissions.
3. Finally, turn off Let Cortana respond to "Cortana" keyword.
Let's just try now to complete step one. Turn off Keyboard shortcut in settings and reboot the computer, please
2. Next, select Settings > Voice activation > Voice activation permissions.
3. Finally, turn off Let Cortana respond to "Cortana" keyword.
Let's just try now to complete step one. Turn off Keyboard shortcut in settings and reboot the computer, please
Customer Reply
ok, My keyboard it working. Should I try to use my wireless keyboard?
Yes, you should try!
Customer Reply
trying it now. the wireless key board is working. Do I leave
Contana off?
Contana off?
I would recommend leaving it off for now as it seems Cortana was causing an issue.
Customer Reply
what is the purpose of Cortana and is it even needed?
Cortana is Microsoft's virtual assistant, however you can use your device to the 100% even without using Cortana.
Customer Reply
good to know, we didn't get along, I am breaking up with her..LOL
Hahaha! You`ve got nice sense of humor!
Customer Reply
I really appreciate your help/ Have an awesome day
No problem! Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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