Updated: March 12, 2023
Was it helpful?
by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

All of a sudden my HP computer will only allow me to type on the screen and won't let me use my keyboard

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify the model of your HP computer? Is it a laptop or desktop computer?

Customer Replay

HP envy x360


What troubleshooting have you done so far?

Customer Replay


banner 3

Could you please restart your computer? Occasionally, errors can happen in drivers, firmware, or software that will clear out when you restart your computer. Once you've restarted, check your keyboard to see if it is responding.

Customer Replay

Can you take access of my computer to look at it?
I did that already that's why I'm contacting you.

Some HP laptops have a shortcut that will allow you to lock your keyboard to prevent unwanted touches. Unfortunately, it's easy to trigger this shortcut accidentally, so even if you don't think you've locked the keyboard, press and hold the right Shift key for 8 seconds. Doing this should unlock the keyboard so it will begin responding again.
Unfortunately, the remote team is not available at the moment. Let's try to fix your
issue through the chat.
Please, follow the step above and update me on the results.

Customer Replay

It came up. Do you want to turn on filter keys or now?

Do you mean when you press right Shift key for 8 seconds some message pops up?

Customer Replay

Yes, it says, do you want to turn on filter que tease? Filter keys let you ignore brief or repeated keystrokes and slows down the keyboard repeat rate. The key. The keyboard shortcut to turn on filter keys is to hold down the right shift key for 8 seconds. This is. Disable this keyboard shortcut and ease of access
keyboard settings.
Yes, or no.

banner 6

Press, Yes.
Does your keyboard start working?

Customer Replay

Just pressed yes and the keyboard is still not working. I'm having to speak into this microphone.


Customer Replay

This is very frustrating. And I thought it would have been fixed.

Let's try to turn off Cortana. Despite being useful, Cortana can sometimes interfere with other functions on your laptop. Try disabling it to see if it gets your keyboard working again.

Customer Replay

I don't know what that is what is cortana
and where is it?

banner 9

Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

  1. In the taskbar, select the Cortana icon to open it.
Customer Replay

Sure, send them.


  1. In the upper-left corner of the Cortana app, select the three vertical dots.

Customer Replay

Could you tell me please, did you find it?

Have not found it yet still searching.

Customer Replay

Keep me posted, thanks

What am I signing into?

Customer Replay

Cortana is a virtual assistant developed by Microsoft that uses the Bing search engine to perform tasks such as setting reminders and answering questions for the user.

Cortana has not responded, said she doesn't understand me.

Customer Replay

What was the question?

Explained that the keyboard would not allow me to type on it, but only to speak.

Customer Replay

I see.

So what is next?
Could there be an issue with my Logitech? Keyboard?

Customer Replay

But you have a HP laptop. Right?
Do you using additional keyboard?

Cortana set. It is not able to help
What do I need to do?

Customer Replay

You need to turn off Cortana

Customer Replay
  1. Open Cortana > select menu > Settings > turn off Keyboard shortcut > reboot > open Cortana again
  2. Next, select Settings > Voice activation > Voice activation permissions.
  3. Finally, turn off Let Cortana respond to "Cortana" keyword.

Let's just try now to complete step one. Turn off Keyboard shortcut in settings and reboot the computer, please

ok, My keyboard it working. Should I try to use my wireless keyboard?

Customer Replay

Yes, you should try!

trying it now. the wireless key board is working. Do I leave
Contana off?

Customer Replay

I would recommend leaving it off for now as it seems Cortana was causing an issue.

what is the purpose of Cortana and is it even needed?

Customer Replay

Cortana is Microsoft's virtual assistant, however you can use your device to the 100% even without using Cortana.

good to know, we didn't get along, I am breaking up with her..LOL

Customer Replay

Hahaha! You`ve got nice sense of humor!

I really appreciate your help/ Have an awesome day

Customer Replay

No problem! Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Laptops problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info