Understood.
Could you please restart your computer? Occasionally, errors can happen in drivers, firmware, or software that will clear out when you restart your computer. Once you've restarted, check your keyboard to see if it is responding.

Customer Replay

Can you take access of my computer to look at it?
I did that already that's why I'm contacting you.

Sofiia Tsiunyk

Some HP laptops have a shortcut that will allow you to lock your keyboard to prevent unwanted touches. Unfortunately, it's easy to trigger this shortcut accidentally, so even if you don't think you've locked the keyboard, press and hold the right Shift key for 8 seconds. Doing this should unlock the keyboard so it will begin responding again.
Unfortunately, the remote team is not available at the moment. Let's try to fix your
issue through the chat.
Please, follow the step above and update me on the results.

Customer Replay

It came up. Do you want to turn on filter keys or now?

Sofiia Tsiunyk

Do you mean when you press right Shift key for 8 seconds some message pops up?

Customer Replay

Yes, it says, do you want to turn on filter que tease? Filter keys let you ignore brief or repeated keystrokes and slows down the keyboard repeat rate. The key. The keyboard shortcut to turn on filter keys is to hold down the right shift key for 8 seconds. This is. Disable this keyboard shortcut and ease of access
keyboard settings.
Yes, or no.

Sofiia Tsiunyk

Press, Yes.
Does your keyboard start working?

Customer Replay

Just pressed yes and the keyboard is still not working. I'm having to speak into this microphone.

Sofiia Tsiunyk

Understood.

Customer Replay

This is very frustrating. And I thought it would have been fixed.

Sofiia Tsiunyk

Let's try to turn off Cortana. Despite being useful, Cortana can sometimes interfere with other functions on your laptop. Try disabling it to see if it gets your keyboard working again.

Customer Replay

I don't know what that is what is cortana
and where is it?

Sofiia Tsiunyk

Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

In the taskbar, select the Cortana icon to open it.

Customer Replay

Sure, send them.

Sofiia Tsiunyk

In the upper-left corner of the Cortana app, select the three vertical dots.

Customer Replay

Could you tell me please, did you find it?

Sofiia Tsiunyk

Have not found it yet still searching.

Customer Replay

Keep me posted, thanks

Sofiia Tsiunyk

What am I signing into?

Customer Replay

Cortana is a virtual assistant developed by Microsoft that uses the Bing search engine to perform tasks such as setting reminders and answering questions for the user.

Sofiia Tsiunyk

Cortana has not responded, said she doesn't understand me.

Customer Replay

What was the question?

Sofiia Tsiunyk

Explained that the keyboard would not allow me to type on it, but only to speak.

Customer Replay

I see.

Sofiia Tsiunyk

So what is next?
Could there be an issue with my Logitech? Keyboard?

Customer Replay

But you have a HP laptop. Right?
Do you using additional keyboard?

Sofiia Tsiunyk

Cortana set. It is not able to help
What do I need to do?

Customer Replay

You need to turn off Cortana

Sofiia Tsiunyk

How?

Customer Replay

Open Cortana > select menu > Settings > turn off Keyboard shortcut > reboot > open Cortana again
Next, select Settings > Voice activation > Voice activation permissions.
Finally, turn off Let Cortana respond to "Cortana" keyword.

Let's just try now to complete step one. Turn off Keyboard shortcut in settings and reboot the computer, please

Sofiia Tsiunyk

ok, My keyboard it working. Should I try to use my wireless keyboard?

Customer Replay

Yes, you should try!

Sofiia Tsiunyk

trying it now. the wireless key board is working. Do I leave
Contana off?

Customer Replay

I would recommend leaving it off for now as it seems Cortana was causing an issue.

Sofiia Tsiunyk

what is the purpose of Cortana and is it even needed?

Customer Replay