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All of a sudden computer locks up voice saying a support number
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What do you mean by "computer locks up"? Did you forget your password?
Voice came on saying i have gone to bad site. No control on cursor. Support number given but i did not go there. Closed computer
Thank you for the provided details.
Could you, please, send me a picture/screenshot of what you see?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 4799556
Sent pic or think i did. Voice still on
Thank you for the screenshot.
What troubleshooting have you done so far?
called you
Ok, have you tried to close the Window, *****?
I closed laptop. Opened for screen shot and voice still there
Ok, don't panic. Everything we'll be alright
used phone for pic
thank goodness
what to do next
Let`s try to restart the device. Please turn it off, wait for a moment and turn it back on.
Keep me posted, thanks
Still on screen. Trojan spy alert error code
Got it. Could you please tell me when and how did the problem occur?
number is MacOS support
Please, refer to the question above.
was on news site and this just came up
Noted, thank you
You used Safari, correct?
correct
Okay, are you able to interact with the device, *****?
yes. Couldn’t at first
Follow these steps, please
Delete Safari cookies, cache, and history:
- Open Safari and press on the Safari button at the top-left corner of the screen
- Select Preferences and go to the Privacy tab > Manage Website Data > Remove all
- Open Safari again and go to Develop button > Empty Caches
- Then, go to History button > Clear History and select All history
Is everything clear with the provided instruction?
i dont see preferences
i think i have found manage. Removed all. Now don’t see develop. Also what was code for
not pushing but anything else
Let`s try to restart the device again
Please let me know when you're done with that.
restart everything the same. Have shut off and just coming back
You need to open Safari again and go to Develop button > Empty Caches, *****
Is everything clear with the provided instruction?
I am sorry but can’t find this
I appreciate your help and will continue but send me Apple support connection
You can contact Apple Support here: https://support.apple.com/contact
it seems to be gone
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