Updated: March 17, 2023
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author
by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

All of a sudden computer locks up voice saying a support number

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What do you mean by "computer locks up"? Did you forget your password?

Customer Replay

Voice came on saying i have gone to bad site. No control on cursor. Support number given but i did not go there. Closed computer

image

author


Thank you for the provided details.
Could you, please, send me a picture/screenshot of what you see?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 4799556
Sent pic or think i did. Voice still on

banner 3
author

Thank you for the screenshot.
What troubleshooting have you done so far?

Customer Replay

called you

author

Ok, have you tried to close the Window, *****?

Customer Replay

I closed laptop. Opened for screen shot and voice still there

author

Ok, don't panic. Everything we'll be alright

Customer Replay

used phone for pic
thank goodness
what to do next

banner 6
author

Let`s try to restart the device. Please turn it off, wait for a moment and turn it back on.
Keep me posted, thanks

Customer Replay

Still on screen. Trojan spy alert error code

author

Got it. Could you please tell me when and how did the problem occur?

Customer Replay

number is MacOS support

author

Please, refer to the question above.

Customer Replay

was on news site and this just came up

banner 9
author

Noted, thank you
You used Safari, correct?

Customer Replay

correct

author

Okay, are you able to interact with the device, *****?

Customer Replay

yes. Couldn’t at first

author

Follow these steps, please
Delete Safari cookies, cache, and history:

  1. Open Safari and press on the Safari button at the top-left corner of the screen
  2. Select Preferences and go to the Privacy tab > Manage Website Data > Remove all
  3. Open Safari again and go to Develop button > Empty Caches
  4. Then, go to History button > Clear History and select All history


Is everything clear with the provided instruction?

Customer Replay

i dont see preferences

image

Customer Replay

i think i have found manage. Removed all. Now don’t see develop. Also what was code for

image

Customer Replay

not pushing but anything else

author

Let`s try to restart the device again
Please let me know when you're done with that.

Customer Replay

restart everything the same. Have shut off and just coming back

author

You need to open Safari again and go to Develop button > Empty Caches, *****
Is everything clear with the provided instruction?

Customer Replay

I am sorry but can’t find this

image

Customer Replay

I appreciate your help and will continue but send me Apple support connection

author

You can contact Apple Support here: https://support.apple.com/contact

Customer Replay

it seems to be gone

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/b9eee2a5-962d-4544-05e7-f6d92d43a900/width=80
Our expert Rostyslav is online and ready to resolve your issues
691 resolved issues
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