Updated: March 14, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

Why doesn't my phone ring on calls when it vibrates

I can't work out why my phone doesn't ring

Hello, thank you for using Howly.
What is your phone model?

Customer Replay

ok it's a g7 plus


Customer Replay

No Motorolla

So you have no sound only vibration, correct?

Customer Replay

yes. All volumes are at full

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Please do the following:
Go Settings > Sound > Do Not Disturb, and check what Notifications is set to.

Customer Replay

do not disturb is off shortcut is off moto audio is on smart audio. all other sounds are on

Have you restarted the phone?

Customer Replay

yes I did that yesterday

All the other sounds, like text messages are on?

Customer Replay

where do i find that? I am not getting any sounds

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If you try to listen to the music you have sound?

Customer Replay

I don't listen to music on my phone

So, no sound when you receive a call, but you have sound in other apps?

Customer Replay

I can make and recieve calls with sound . It is just the ringing that doesnt happen
the alarm sound works

Can you, please, check if your phone is on silent mode?

Customer Replay

The volume sound is fully on

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I see.
Go to Settings > (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times.
If you can't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker may need to be serviced.

Customer Replay

ok so when I slid the sound and ring volume buttons they worked but not well. I just rang the phone from my land line and my mobile rang . Thank you. I know what to do next time

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks.Thank you for your help. Bye

Thank you for choosing our service, *****!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay


You are welcome.

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