Updated: May 19, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

Why does my microphone stop after one word?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Nice to meet you

Where does this problem occur?
On your phone?

Customer Replay

When I use my microphone. It stops after one word and then I have to hit the microphone again
This is a brand new phone. I don't know why it is happening

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I see
Can you please specify both the brand and the model of your phone?

Customer Replay

It is a Samsung. I have to look on the box for the model
Where can I find the model number?

Got you!
You are able to check the model of your phone in the "Settings"

Customer Replay

Okay I have to go into settings. Let me do that

Sure, take your time.

Customer Replay

SM-A326U

image

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Thank you for the details!

Customer Replay

I just want to say that I am not very good with technology so I may not be able to understand what you tell me to do

No problem with that, I'll guide you step by step, *****!

Customer Replay

Okay I will try

Can you please remove all the accessories from your phone?
It can be a case, for instance

Customer Replay

What do you mean by accessories
Okay I will take the case off

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Customer Replay

Okay got the case off

Then turn off your Bluetooth feature, if it's still connected

Customer Replay

I don't know which one that is

What exactly you don't know, *****?

Customer Replay

Which one is the Bluetooth?
I was told to turn off the Bluetooth but I don't know which one it is

It is just a function on your telephone.

Customer Replay

Yes I know but there are three on top that I see but I'm not sure which one is the Bluetooth

Can you make a screenshot?

Customer Replay

I'll try

Customer Replay

I took a screenshot I have to try to attach it
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 271319

Great, thank you.

Customer Replay

Is that correct?

Yes, the one that says Bluetooth. Tap on it.
To turn it off.

Customer Replay

Okay I did it. I hid it

Good.
Now try to turn it back again.

Customer Replay

Okay

Then tap and hold Bluetooth icon to see connected devices.
Try to reconnect your Microphone.
But, please, be sure that you don't have other devices connected to your phone.

Customer Replay

Okay I will be able to tell if it's working just by speaking to you. It is working right now

Good, can you check it for a bit longer?
Just to be sure.

Customer Replay

I have a speaker that I connect to my clock radio so that I can ask it questions but it's not connected right now
It's a Leveno clock raidio

When you connect different devices that can hear your voice, like microphone, this speaker and hadset for example, your phone doesn't know where to send the sound.

Customer Replay

I always have that connected to my phone. It allows me to speak to the clock radio and it can answer questions

So you need to disconnect clock to use microphone.

Customer Replay

Okay. If that is going to help me use the microphone. Then I will disconnect it
Thank you for your help

Yes. When you don't need the microphone, you can connect clock back.

Customer Replay

Oh okay. I will do that.
Thanks again for all of your help

Is there anything else I can do for you today?

Customer Replay

No that was the only problem I was having

I am glad to hear that!

Customer Replay

You are excellent at what you do. I wish I knew more about technology like you do

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thank you. Have a great day
Would you like me to rate your expertise

You too, *****!
If you wish so.
We are glad that you have resolved your issue using Howly!

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