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Why does my microphone stop after one word?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you
Where does this problem occur?
On your phone?
When I use my microphone. It stops after one word and then I have to hit the microphone again
This is a brand new phone. I don't know why it is happening
I see
Can you please specify both the brand and the model of your phone?
It is a Samsung. I have to look on the box for the model
Where can I find the model number?
Got you!
You are able to check the model of your phone in the "Settings"
Okay I have to go into settings. Let me do that
Sure, take your time.
SM-A326U
Thank you for the details!
I just want to say that I am not very good with technology so I may not be able to understand what you tell me to do
No problem with that, I'll guide you step by step, *****!
Okay I will try
Can you please remove all the accessories from your phone?
It can be a case, for instance
What do you mean by accessories
Okay I will take the case off
Okay got the case off
Then turn off your Bluetooth feature, if it's still connected
I don't know which one that is
What exactly you don't know, *****?
Which one is the Bluetooth?
I was told to turn off the Bluetooth but I don't know which one it is
It is just a function on your telephone.
Yes I know but there are three on top that I see but I'm not sure which one is the Bluetooth
Can you make a screenshot?
I'll try
Thanks.
I took a screenshot I have to try to attach it
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 271319
Great, thank you.
Is that correct?
Yes, the one that says Bluetooth. Tap on it.
To turn it off.
Okay I did it. I hid it
Good.
Now try to turn it back again.
Okay
Then tap and hold Bluetooth icon to see connected devices.
Try to reconnect your Microphone.
But, please, be sure that you don't have other devices connected to your phone.
Okay I will be able to tell if it's working just by speaking to you. It is working right now
Good, can you check it for a bit longer?
Just to be sure.
I have a speaker that I connect to my clock radio so that I can ask it questions but it's not connected right now
It's a Leveno clock raidio
When you connect different devices that can hear your voice, like microphone, this speaker and hadset for example, your phone doesn't know where to send the sound.
I always have that connected to my phone. It allows me to speak to the clock radio and it can answer questions
So you need to disconnect clock to use microphone.
Okay. If that is going to help me use the microphone. Then I will disconnect it
Thank you for your help
Yes. When you don't need the microphone, you can connect clock back.
Oh okay. I will do that.
Thanks again for all of your help
Is there anything else I can do for you today?
No that was the only problem I was having
I am glad to hear that!
You are excellent at what you do. I wish I knew more about technology like you do
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thank you. Have a great day
Would you like me to rate your expertise
You too, *****!
If you wish so.
We are glad that you have resolved your issue using Howly!
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