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Why does my brand new phone tell me certain apps are not available in my country?
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Why does my brand-new phone ***** keep telling this app is not available in my country ....USA Local news et. Very annoying!
Got it
What phone brand and model do you have?
Moto g power 2021 IMEI *****
Thank you
Please, follow the steps below:
- On your Android device, open the Google Play Store app Google Play.
- At the top right, tap the profile icon.
- Tap Settings and then General and then Account preferences and then Country and profiles.
- To change countries, tap the name of the one you want to change to.
Is everything clear with the provided instruction?
unable to change the country ...it is showing the UK.
Could you provide me with a screenshot, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Sorry hopeless at that tell me how? All it says is Country and profiles below that it says UK ..my name .
Do you need my help on how to make a screenshot?
It could be my lap causing issues it was purchased in the UK...now that was a light bulb moment! LOL....
Okay, let's try a different approach
But we have lived here for over 3 years now in Colorado Springs.
Please, follow the instructions:
- On your phone, open the Google Play Store app Google Play.
- At the top right, tap the profile icon.
- Tap Settings and then General and then Account and device preferences and then Country and profiles.
- Tap the country where you want to add an account.
- Follow the on-screen instructions to add a payment method for that country.
Is everything clear with the provided instruction?
It still will not allow me to change countries?
Did you try my last instructions?
It should allow you to add a new account to the selected country
How is it going?
ah ha...add anew cc? trying that now.
Yes, follow the instructions I sent you, please
Take your time!
I am just restarting my phone...give me a mo TU
Okay
Please, keep me apprised.
By Jove I think we have cracked it! Too easy with your help Thank you so much! Have a great day!
You're always welcome!
Thank you! Have a wonderful day too!
Is there anything else I can do for you today?
Not today!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thumbs up.
I'm happy you were satisfied with our service!
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