Updated: March 21, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

When I open zoom my picture is on it's side how do I get it back to it's normal vertical

My picture on it's side the client picture normal
author

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

rebooted the mac

author

Okay, so you use Zoom on the Mac, no the Windows computer, right?

image

Customer Replay

The problem appeared on the mac I did not check it on windows

author

Please, try this:

  1. Start your Zoom and start the video conference.
  2. Click the arrow next to Stop Video.
  3. Hover over the preview of your camera.
  4. In the top-right corner of the video preview, click the rotate button until your camera is rotated correctly.
Customer Replay

THank you what's "preview of the camera

banner 3
author

It is basically the little window where you can see yourself in the camera.

Customer Replay

Thre is my wronglu tilted picture and a grid on theupper right side of the screen nothin happens when i hover

author

You are in Video Settings at the moment, right?

Customer Replay

yes

author

Do you see this option near your video preview?

image

Customer Replay

I do't see this option when I hit the arrow nextto the camer icon I see select camer, facetime HD, choose virtual background video settings

banner 6
author

Okay, click on the option that is on my illustration, please.
This should rotate your video preview.

Customer Replay

I don't see an illustration

author

Okay, try moving your cursor onto your video preview. Does anything appear?

Customer Replay

no I assume video preview is my picture on the screen

author

Yes, it should show you from the view of the camera.

Customer Replay

nothing happens when the cursor is on the picture

banner 9
author

Got it.
Let's try doing a similar procedure, but from your profile Settings:

  1. Log in to the Zoom client.
  2. Click your profile picture then click Settings.
  3. Click the Video tab.
    Let me know when you have accessed it.
Customer Replay

where do i find my profile setting?

author

It should be there:

image

Customer Replay

How do I log into Zoom client?

author

Sorry for not asking initially: do you use Zoom application, or the web version?

Customer Replay

OK Howdo I get there on my mac? I am talking to you on my desk top?

author

Were you following my instructions on your Mac, or you did everything form your Windows computer?

Customer Replay

no. on windows

author

Do you have your Mac turned on at the moment?

Customer Replay

I have the mac open on zoom

Customer Replay

yes mu mac is turned on now

author

On your Mac do you use Zoom via a browser, or the application?

Customer Replay

either way I got to it this time through the app

author

Okay, do you see your profile Settings there?

Customer Replay

Whre do I find my profile setting?

author

What do you see on your Mac at the moment, can you tell me, please?

Customer Replay

I only see system setting at the bottom of the screen

author

Click on them. What do you see next?

Customer Replay

On the mac i see my tilted picture and bellow it: secutiry, participants,chatshare screen and on the left handstop video and mute

author

Do you see the arrow, pointing up?

image

Customer Replay

yes

author

Click on it.
Then choose Video settings.

Customer Replay

did

author

Do you see your video preview?

Customer Replay

yes

author

Hover over the preview of your camera.
In the top-right corner of the video preview, click the rotate button.

Customer Replay

ok

author

Let me know if it helps.

Customer Replay

We did it

author

Is the issue solved now?

Customer Replay

How do i print this conversation?

author

You can take photos of it with your phone, or make screenshots.
Do you have any additional questions I can help you with?

Customer Replay

I assume the issue is resolved thank you.Ok thanks

author

I am so pleased to see your issue got resolved!

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