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When I open zoom my picture is on it's side how do I get it back to it's normal vertical
Hello, thank you for using Howly.
What troubleshooting have you done so far?
rebooted the mac
Okay, so you use Zoom on the Mac, no the Windows computer, right?
The problem appeared on the mac I did not check it on windows
Please, try this:
- Start your Zoom and start the video conference.
- Click the arrow next to Stop Video.
- Hover over the preview of your camera.
- In the top-right corner of the video preview, click the rotate button until your camera is rotated correctly.
THank you what's "preview of the camera
It is basically the little window where you can see yourself in the camera.
Thre is my wronglu tilted picture and a grid on theupper right side of the screen nothin happens when i hover
You are in Video Settings at the moment, right?
yes
Do you see this option near your video preview?
I do't see this option when I hit the arrow nextto the camer icon I see select camer, facetime HD, choose virtual background video settings
Okay, click on the option that is on my illustration, please.
This should rotate your video preview.
I don't see an illustration
Okay, try moving your cursor onto your video preview. Does anything appear?
no I assume video preview is my picture on the screen
Yes, it should show you from the view of the camera.
nothing happens when the cursor is on the picture
Got it.
Let's try doing a similar procedure, but from your profile Settings:
- Log in to the Zoom client.
- Click your profile picture then click Settings.
- Click the Video tab.
Let me know when you have accessed it.
where do i find my profile setting?
It should be there:
How do I log into Zoom client?
Sorry for not asking initially: do you use Zoom application, or the web version?
OK Howdo I get there on my mac? I am talking to you on my desk top?
Were you following my instructions on your Mac, or you did everything form your Windows computer?
no. on windows
Do you have your Mac turned on at the moment?
I have the mac open on zoom
Okay, good!
yes mu mac is turned on now
On your Mac do you use Zoom via a browser, or the application?
either way I got to it this time through the app
Okay, do you see your profile Settings there?
Whre do I find my profile setting?
What do you see on your Mac at the moment, can you tell me, please?
I only see system setting at the bottom of the screen
Click on them. What do you see next?
On the mac i see my tilted picture and bellow it: secutiry, participants,chatshare screen and on the left handstop video and mute
Do you see the arrow, pointing up?
yes
Click on it.
Then choose Video settings.
did
Do you see your video preview?
yes
Hover over the preview of your camera.
In the top-right corner of the video preview, click the rotate button.
ok
Let me know if it helps.
We did it
Is the issue solved now?
How do i print this conversation?
You can take photos of it with your phone, or make screenshots.
Do you have any additional questions I can help you with?
I assume the issue is resolved thank you.Ok thanks
I am so pleased to see your issue got resolved!
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