Updated: April 08, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

What is wrong with "bosch" on prime?

Times out as much as it plays.

Hello, thank you for using Howly.
In order to help you, I need your assistance here please, could you tell me more about the issue?

Customer Replay

Have not had any issues on other formats, paramount+, etc.

Could you please tell me when and how did the problem occur?

Customer Replay

Watching a lot of Bosch. As episodes go on it is now terrible. Tried again last night and gave up after 5 Min.
Started about a week ago.
Each one is worse than the last. Continously time out.

Thank you for the answer!
What troubleshooting have you done so far?

Customer Replay

Re-booted ROKU. Backed out of Bosch and started again.


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Have you tried to reinstall Roku?

Customer Replay

Don't understand question.

I mean, have you tried to delete the roku app on your device and then install it again?

Customer Replay

ROKU is the device.

Understood, thank you!
Could you please check that your power cable is connected properly and plugged in? If it still won't turn on, please remove the power cable for five seconds, and then plug it back in.

Customer Replay

That WAS the re-boot.

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Thank you for specifying it to me!
Could you please also check the speed of your Internet connection? You can use this link https://fast.com/

Customer Replay

Stated FAST- 3.4 Mbps

Noted, thank you!
Basic Internet Service = 3 to 8 Mbps. You =r one is quite in the norm, however, there can be sth, that interrupts the good internet connection on your Roku player. Could you please check?

Customer Replay

Should I delete Prime app on ROKU and try again?

I believe that can help. Could you do it for me, please?

Customer Replay

Will take a minute.
Deleted, took picture of QR code, waiting for update.
This site is a joke. No update, tried another way, waste of time.

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Do you see any error messages, when you try to install the app?

Customer Replay

No, just keeps wanting more info and a code. Tried to hear code and did not work.

Could you please reboot your tv and try again?

Customer Replay

This is going to take some time. Will keep trying and get back if have to.
I deleted the prime app on my ROKU and reinstalled. The problem now gone.

I am so happy to hear that!
Is there anything I can do for you today?

Customer Replay

Have a good day.

Thanks! You too!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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