Updated: April 02, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

What is the point of internet calling?

I have a Samsung A13 with Tracfone service. Two people that I know use internet calling andtexting while at home so that their time and texts are not reduced. They have different phones but my time with this phone continues to be reduced. (02:24:37 PM) Customer Service: Thanks for your message, please wait a moment while our experts attend to you.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Wi-Fi calling is beneficial for numerous reasons. Most notably, it allows you to communicate from the most remote locations, as long as an internet connection is available. That means you can make voice calls and send messages whether you're indoors, outdoors, or even underground.

Customer Replay

I live in an area with abundant cell towers and rarely am anywhere that I cannot use cellular.

Do you have any additional questions I can help you with?

Customer Replay

Yes. Did you read the question about the charges for internet calling. That is my question since I am usually calling from home and am on a fixed income.

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Not all countries and not all operators offer the ability to make Wi-fi calls.
So, it's not beneficial in that area.

Customer Replay

That doesn't answer my question.

Ok, *****. Can you please rephrase your question? What do you mean exactly by "reduced text messages and calls"?

Customer Replay

I am being charged to make calls and send texts.

Ok, and do you have connected Wi-Fi calling right now, or do you want to know if there will be the same when you connect to it?
Because, in most cases, Wi-Fi calling does not incur any additional costs. Most cellphone providers will treat Wi-Fi calls the same as any other call and deduct those minutes from your cellphone plan's allotment.

Customer Replay

Yes I am sitting in front of the modem.

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Yes to what exactly? First or second question? 😅

Customer Replay

Sorry. I misread your answer. Perhaps my friend is wrong. Thank you.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay


I am so pleased to see your issue got resolved, *****!

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