Created: January 12, 2023

We uninstalled old Fitbit app and installed new app

When trying to log in, both apps say email address is already taken by another Fitbit account, so can't log in. Suggestions?
Last Edit: January 12, 2023
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Anna Chernetska
Anna Chernetska Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Nice to meet you, *****!
Just make sure to hit the "Log in" option instead of the Join Fitbit options. Make sure to use the same email address and password that you used originally.
Customer Reply
Thanx
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Did you hit the "Log in" option instead of the Join Fitbit options? Make sure to use the same email address and password that you used originally.
Customer Reply
yes, I am in. Thank you.
Anna Chernetska
Anna Chernetska Tech Expert & Writer
’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
No. Thanks.
bye
Anna Chernetska
Anna Chernetska Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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