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Updated: March 21, 2023
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Was it helpful?
We uninstalled old Fitbit app and installed new app
When trying to log in, both apps say email address is already taken by another Fitbit account, so can't log in. Suggestions?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Replay
*****
Nice to meet you, *****!
Just make sure to hit the "Log in" option instead of the Join Fitbit options. Make sure to use the same email address and password that you used originally.
Customer Replay
Thanx
Did you hit the "Log in" option instead of the Join Fitbit options? Make sure to use the same email address and password that you used originally.
Customer Replay
yes, I am in. Thank you.
’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Replay
No. Thanks.
bye
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