Updated: March 21, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

We uninstalled old Fitbit app and installed new app

When trying to log in, both apps say email address is already taken by another Fitbit account, so can't log in. Suggestions?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Just make sure to hit the "Log in" option instead of the Join Fitbit options. Make sure to use the same email address and password that you used originally.

Customer Replay


Thanx

Did you hit the "Log in" option instead of the Join Fitbit options? Make sure to use the same email address and password that you used originally.

Customer Replay

yes, I am in. Thank you.

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’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No. Thanks.
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