
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Could you please clarify, do you need to delete an accidentally created second Telegram account?

Could you please clarify, do you need to delete an accidentally created second Telegram account?

Customer Reply
yes. I bought a new device with a new phone number and I want to transfer my current account to my new device

Are you currently signed into the new account?
Customer Reply
No I don’t think so.

DO you have a Telegram app installed on your device?
Customer Reply
I changed the number to another phone number as well if so I could transfer my current account but that didn’t work
I deleted it off my new device
I deleted it off my new device

Do you have access to your old phone number?
Customer Reply
not anymore.
But I know the number
But I know the number

You cannot use your old Telegram account if you don't have an access to the old phone number, *****.
Could you please tell me, you are currently not signed into your old account on any device, correct?
Could you please tell me, you are currently not signed into your old account on any device, correct?
Customer Reply
I have access to my original telegram account on my old device. It currently works.

Customer Reply
Is that on my old device

Yes, on the device where you are signed into your old Telegram account
Tell me once you've done so, *****
Tell me once you've done so, *****
Customer Reply
i don’t get that. When I open telegram I show edit on the top left hand corner and a square with like a stick going through it on the right hand side

Could you please provide me with a photo of what you see on the screen?
To attach files to our chat you can use the button 'Attach' in the bottom-right corner of the chat with me
To attach files to our chat you can use the button 'Attach' in the bottom-right corner of the chat with me
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3092333
Type: image/jpeg
Size: 3092333

Okay, then just tap 'Settings' in the bottom-right corner of the screen, please
Customer Reply
Ok
done that
done that

Customer Reply
there is no account settings to change number but I see the number at the top. I’ll send a photo.

Thank you, *****
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2567875
Type: image/jpeg
Size: 2567875

Tap on the 'Edit' in the top-right corner ,please
Customer Reply
Ok
done that. I can see the number change now
done that. I can see the number change now

Once you tap on the change number, you will see a warning message highlighting that users will see your new number if they have it in their address book. Then, tap on “Change” to acknowledge the warning and enter your new phone number. Telegram will send you an SMS confirmation code soon after tapping the checkmark icon at the top-right corner. Enter it, and you have successfully changed your Telegram number.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2161620
Type: image/jpeg
Size: 2161620

Alright, then you will need to delete a new account first. Allow me a minute, please
Could you please open the Settings on your new device and new account?
Could you please open the Settings on your new device and new account?
Customer Reply
I don’t have telegram on the new device anymore. What I did was change the number to
another number & then deleted the app
id like to get rid of this second account all together
another number & then deleted the app
id like to get rid of this second account all together

As fas as I understand, currently you have an old Telegram account on an old device, which you would like to keep, and you have a new account on a new device, correct?
Customer Reply
Yes to the telegram on old device no to new account on new device. What I did was change the phone number on the new account on the new device and then deleted the app so I could use the old one but it didn’t work

So, to change the phone number of your old account to the new phone number that you have, you will need to delete your new Telegram account first.
When you deleting the Telegram app you do not delete the account itself
So, could you please install the Telegram app on your new device one more time?
When you deleting the Telegram app you do not delete the account itself
So, could you please install the Telegram app on your new device one more time?
Customer Reply
oh I see.
Yes give me a second
Yes give me a second

Would you like me to provide you with a link for it?
Customer Reply
I’m in
its asking me for a phone number
its asking me for a phone number

It's on your new device now, correct?
Customer Reply
yes

Okay, then please, enter your new phone number when it asks you for it
Customer Reply
thank you for your help. My telegram is now connected to my new device

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
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