Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What TV do you have?
It's a panasonic
Could tell me the exact model of it?
I dont know
The serial and model numbers on televisions can be found in 4 locations.
From the label on the carton.
From the side label of the television (certain models only).
From the back label of the television.
At the bottom underside of the frame. ( 2017 models)
The model # is TH-32LRU30
Ok, thanks!
What problem do you have with sound?
It's all garbled and you can't understand it. It worked fine on the previous movies and then this happened
Do you have this problem all time or on specific program?
Just this once and yes it's on all programs
What troubleshooting have you done so far?
I've checked all the connections and I have re booted
And you didn`t succeed, right?
Right
Do you mean that the sound is "garbled" on the TV?
Yes
Make sure the volume is up and mute is off.
It is
Ensure all connections are correct and secure.
Did that already
Could you try listening to audio from another device, such as a DVD player or a game console, to narrow down the source of the problem?
Don't have any of those
Ok, got you!
Please, check the correct SAP is selected by pressing the [SAP] button on the remote control.
If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.
What is sap
Secondary Audio Program
Where on the remote is it. I don't see anything on my roku remote
Secondary Audio Programming is an audio channel that's often used for an alternative language track or for Descriptive Video Services Ok checked and things are the way they should be.
Check HDMI in analog/digital audio settings.
Press [Menu] > Sound > HDMI input
For model GX700 series press [Menu] > Audio > HDMI input
Have you checked it?
Don't know how
You need to press menu firstly
Which on my remote is the menu button
Do you have Roku remote with purple buttons?
Yes
Ok, thanks
Please, try to unplug all from your TV, wait for a few mins and then plug back
Ok
And tell me when its done
How long should I wait
Just few mins
Ok
And after that test your sound
Ok
Take your time!
Ok plugged back in
Ok, got you
It's working
Everything is ok now?
Seems to be
Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No
I am so pleased to see your issue got resolved!
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