Updated: March 17, 2023
102 Views
Was it helpful?
author
by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

The sound on my TV programs isn't working right

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What TV do you have?

Customer Replay

It's a panasonic

author

Could tell me the exact model of it?

Customer Replay

I dont know

banner 3
author

The serial and model numbers on televisions can be found in 4 locations.
From the label on the carton.
From the side label of the television (certain models only).
From the back label of the television.
At the bottom underside of the frame. ( 2017 models)

Customer Replay

The model # is TH-32LRU30

image

author

Ok, thanks!
What problem do you have with sound?

Customer Replay

It's all garbled and you can't understand it. It worked fine on the previous movies and then this happened

author

Do you have this problem all time or on specific program?

Customer Replay

Just this once and yes it's on all programs

banner 6
author

What troubleshooting have you done so far?

Customer Replay

I've checked all the connections and I have re booted

author

And you didn`t succeed, right?

Customer Replay

Right

author

Do you mean that the sound is "garbled" on the TV?

Customer Replay

Yes

banner 9
author

Make sure the volume is up and mute is off.

Customer Replay

It is

author

Ensure all connections are correct and secure.

Customer Replay

Did that already

author

Could you try listening to audio from another device, such as a DVD player or a game console, to narrow down the source of the problem?

Customer Replay

Don't have any of those

author

Ok, got you!
Please, check the correct SAP is selected by pressing the [SAP] button on the remote control.
If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.

Customer Replay

What is sap

author

Secondary Audio Program

Customer Replay

Where on the remote is it. I don't see anything on my roku remote

author

Secondary Audio Programming is an audio channel that's often used for an alternative language track or for Descriptive Video Services Ok checked and things are the way they should be.
Check HDMI in analog/digital audio settings.
Press [Menu] > Sound > HDMI input
For model GX700 series press [Menu] > Audio > HDMI input
Have you checked it?

Customer Replay

Don't know how

author

You need to press menu firstly

Customer Replay

Which on my remote is the menu button

author

Do you have Roku remote with purple buttons?

Customer Replay

Yes

author

Ok, thanks
Please, try to unplug all from your TV, wait for a few mins and then plug back

Customer Replay

Ok

author

And tell me when its done

Customer Replay

How long should I wait

author

Just few mins

Customer Replay

Ok

author

And after that test your sound

Customer Replay

Ok

author

Take your time!

Customer Replay

Ok plugged back in

Customer Replay

It's working

author

Everything is ok now?

Customer Replay

Seems to be

author

Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No

author

I am so pleased to see your issue got resolved!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/880189b5-cfc8-4bcc-23e8-75ca204f8800/width=80
Our expert Zachary is online and ready to resolve your issues
774 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Eugene D.

Expert's Assistant

Eugene D.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info