The sound on my TV programs isn't working right

Nice to meet you, *****!
What TV do you have?

Could tell me the exact model of it?

The serial and model numbers on televisions can be found in 4 locations.
From the label on the carton.
From the side label of the television (certain models only).
From the back label of the television.
At the bottom underside of the frame. ( 2017 models)

Ok, thanks!
What problem do you have with sound?

Do you have this problem all time or on specific program?

What troubleshooting have you done so far?

And you didn`t succeed, right?

Do you mean that the sound is "garbled" on the TV?

Make sure the volume is up and mute is off.

Ensure all connections are correct and secure.

Could you try listening to audio from another device, such as a DVD player or a game console, to narrow down the source of the problem?

Ok, got you!
Please, check the correct SAP is selected by pressing the [SAP] button on the remote control.
If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.

Secondary Audio Program

Secondary Audio Programming is an audio channel that's often used for an alternative language track or for Descriptive Video Services Ok checked and things are the way they should be.
Check HDMI in analog/digital audio settings.
Press [Menu] > Sound > HDMI input
For model GX700 series press [Menu] > Audio > HDMI input
Have you checked it?

You need to press menu firstly

Do you have Roku remote with purple buttons?

Ok, thanks
Please, try to unplug all from your TV, wait for a few mins and then plug back

And tell me when its done

Just few mins

And after that test your sound

Take your time!

Ok, got you

Everything is ok now?

Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?