Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What TV do you have?
What TV do you have?
Customer Reply
It's a panasonic
Could tell me the exact model of it?
Customer Reply
I dont know
The serial and model numbers on televisions can be found in 4 locations.
From the label on the carton.
From the side label of the television (certain models only).
From the back label of the television.
At the bottom underside of the frame. ( 2017 models)
From the label on the carton.
From the side label of the television (certain models only).
From the back label of the television.
At the bottom underside of the frame. ( 2017 models)
Customer Reply
The model # is TH-32LRU30
Ok, thanks!
What problem do you have with sound?
What problem do you have with sound?
Customer Reply
It's all garbled and you can't understand it. It worked fine on the previous movies and then this happened
Do you have this problem all time or on specific program?
Customer Reply
Just this once and yes it's on all programs
What troubleshooting have you done so far?
Customer Reply
I've checked all the connections and I have re booted
And you didn`t succeed, right?
Customer Reply
Right
Do you mean that the sound is "garbled" on the TV?
Customer Reply
Yes
Make sure the volume is up and mute is off.
Customer Reply
It is
Ensure all connections are correct and secure.
Customer Reply
Did that already
Could you try listening to audio from another device, such as a DVD player or a game console, to narrow down the source of the problem?
Customer Reply
Don't have any of those
Ok, got you!
Please, check the correct SAP is selected by pressing the [SAP] button on the remote control.
If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.
Please, check the correct SAP is selected by pressing the [SAP] button on the remote control.
If the TV is connected to a Panasonic Home Theater via HDMI cable, then check VIERA Link controls.
If the TV is connected to a Home Theater via optical cable, then: Check the connection, the audio system is on and the correct input is selected.
Customer Reply
What is sap
Secondary Audio Program
Customer Reply
Where on the remote is it. I don't see anything on my roku remote
Secondary Audio Programming is an audio channel that's often used for an alternative language track or for Descriptive Video Services Ok checked and things are the way they should be.
Check HDMI in analog/digital audio settings.
Press [Menu] > Sound > HDMI input
For model GX700 series press [Menu] > Audio > HDMI input
Have you checked it?
Check HDMI in analog/digital audio settings.
Press [Menu] > Sound > HDMI input
For model GX700 series press [Menu] > Audio > HDMI input
Have you checked it?
Customer Reply
Don't know how
You need to press menu firstly
Customer Reply
Which on my remote is the menu button
Do you have Roku remote with purple buttons?
Customer Reply
Yes
Ok, thanks
Please, try to unplug all from your TV, wait for a few mins and then plug back
Please, try to unplug all from your TV, wait for a few mins and then plug back
Customer Reply
Ok
And tell me when its done
Customer Reply
How long should I wait
Just few mins
Customer Reply
Ok
And after that test your sound
Customer Reply
Ok
Take your time!
Customer Reply
Ok plugged back in
Ok, got you
Customer Reply
It's working
Everything is ok now?
Customer Reply
Seems to be
Well done!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No
I am so pleased to see your issue got resolved!
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