Created: March 15, 2023

The Lenovo System Care white screen is on my desktop and I cannot get rid of it

It is covering up info on the desktop
Last Edit: March 15, 2023
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Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Hello, thank you for using Howly.
What troubleshooting have you done so far?
Customer Reply
I tried to open the app but all does is stay on the desktop "loading..."
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Can you make me a screenshot of that pop-up window on the screen, so can I check?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Also you can send it on email
Can you take a screenshot and send it to me via email help@howly.com
Customer Reply
I sent it
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
I see
So it says Loading all the time
Customer Reply
yes
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Using your keyboard, press and hold the CTRL, Shift, and ESC keys simultaneously.
Then let go of all three keys.
Task Manager launches.
Please find there Lenovo Care System
Right click on Lenovo system care and select End task
Customer Reply
one moment
see your inbox
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Did you press Ctrl-Shift-Esc at the same time, *****?
Customer Reply
yes
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
And you did not see anything like this, no:
Customer Reply
no
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Can you, please, try pressing CTRL + ALT + DELETE keys at the same time. A blue screen should appear. And from that click on Task manager.
Customer Reply
Hey! That worked! Thank you and have a great day!
Oleksandra Melnychuk
Oleksandra Melnychuk Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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