Updated: April 03, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

The fan is on automatic and yet it still goes on

On the panel when I click on on it only shows on. When I click on auto it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Which fan is that?
And please specify what is wrong with it, so I understand it fully.

Customer Replay

I turned off my furnace completely. So it’s AC and heat. There is a heat pump. And on the thermostat when I go to fan and click on auto the fan still comes on. For the longest time my Hydro bill has been very high. I’ve called in a technician a few times can’t find the problem. But now that I’ve turned off the system completely. And I’m trying to turn off the fan it’s not happening

What is the brand and model of your device?

Customer Replay

I’m looking for the manual I can’t seem to find it. The furnace guy replaced it like three years ago it’s a Honeywell but


I’m not sure about the model

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So the fan has been replaced already?

Customer Replay

The thermostat was replaced three years ago The thermostat says inside is 21 outside is 11 and the fan is working

As far as my knowledge goes, it might need to get replaced again. The AC and fan tend to fail when thermostat fails. Do you still have contacts of that guy who replaced it?

Customer Replay

Is it possible that the on and the auto are on together am I able to send you a picture of the thermostat

*****, even if you send me a picture of it, I am no expert in thermostats wiring, so it is better to call the expert.

Customer Replay

I thought you were an expert

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Well I can help you in general for any electronics, but when it comes to specific wiring of the specific thermostat, I cannot help you out.

Customer Replay

But if you saw what the thermostat is saying. That both auto and on our there you could tell me

We can try that. To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: Image.jpeg

What if you click on "More" and try to change the mode?

Customer Replay

When I click on more it doesn’t give me the option for fan I accidentally clicked on clean screen what does that mean

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Where can you access the fan options? Could not quite understand your question, could you please clarify?

Customer Replay

I think I finally got it on auto. Cleaning the screen helped thank you sir for your time I will only be charged the one dollar correct

Okay! You are welcome.

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