Updated: March 16, 2023
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by Andrew Cheberiak
Tech Expert & Writer
732 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, Home network

The battery on my Fitbit Charge2 completely ran out and when I charged it, all the settings were wrong

I have got the App on my laptop and used it to plug and play my Fitbit, but I can't logon to change the settings.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Have you forgotten the password to your account?

Customer Replay

I used it but it didn't recognise it so I started again to create an account with a different email. The message keeps coming up that I should try again later.

Could you specify the email that you have in your first account, please?

Customer Replay


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Do you have access to this email?

Customer Replay

No it doesn't seem to work at all now

Okay, got it
Are you trying to create a new account in the app?

Customer Replay

Yes that's what I tried today - its been about a week since I first got the message to try later

Please, try to create a new account from a browser using the link https://accounts.fitbit.com/signup?targetUrl=https%3A%2F%2Fwww.fitbit.com%2Fglobal%2Fus%2Faccount
And tell me if you see the same error

Customer Replay

Its annoying because the time on my Fitbit is now 5.5hours slow and of course everything else is wrong too.

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Yeah, I understand your emotions
I will do my best to help you!

Customer Replay

I've used that link and it took me to my account at hotmail - so thank you for that

So is it working properly now?

Customer Replay

Yes - thank you!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks - its simple when you know how isn't it? Goodbye

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Yeah, it is!
I am so pleased to see your issue got resolved!

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