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The battery on my Fitbit Charge2 completely ran out and when I charged it, all the settings were wrong
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you forgotten the password to your account?
I used it but it didn't recognise it so I started again to create an account with a different email. The message keeps coming up that I should try again later.
Could you specify the email that you have in your first account, please?
*****@icloud.com
Thanks!
Do you have access to this email?
No it doesn't seem to work at all now
Okay, got it
Are you trying to create a new account in the app?
Yes that's what I tried today - its been about a week since I first got the message to try later
Please, try to create a new account from a browser using the link https://accounts.fitbit.com/signup?targetUrl=https%3A%2F%2Fwww.fitbit.com%2Fglobal%2Fus%2Faccount
And tell me if you see the same error
Its annoying because the time on my Fitbit is now 5.5hours slow and of course everything else is wrong too.
Yeah, I understand your emotions
I will do my best to help you!
I've used that link and it took me to my account at hotmail - so thank you for that
So is it working properly now?
Yes - thank you!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks - its simple when you know how isn't it? Goodbye
Yeah, it is!
I am so pleased to see your issue got resolved!
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