Updated: May 23, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

Suddenly today we cannot contact each other and we have not been screened

We each have a Nokia phone- not Smart

Short summary:

  1. Restart the person's phone: Ask the person to restart their phone by turning it off and then turning it back on. This can often resolve various issues with phone connectivity.
  2. Test the phone call: After the person's phone has restarted, try making a phone call from your phone to the person's phone. Verify if you can hear the sound and have a successful conversation.
  3. Test the other way around: Ask the person to call you from their phone. Verify if they can hear the sound and have a successful conversation.
  4. Note the success: If both tests are successful and you can communicate with each other without any issues, the problem should be resolved.
  5. Future occurrence: If this issue happens again in the future, restarting the phones can be a good initial troubleshooting step to try and resolve the problem.

Hello, thank you for using Howly.
Can you tell me your phone model, please?

Customer Replay



You have Nokia TA-1019 Nokia 130, correct?

Customer Replay

That's correct.

Noted, thank you
Do I understand correctly, you can't call from this phone, is that correct?

Customer Replay

I can't phone my dementia friend and he can't phone me. This has never happened before. We are not screened.

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I see.
Can you tell me what you hear on the phone when trying to call? Any messages?

Customer Replay

His phone model is TA-1203
We hear absolutely nothing- no sound at all.

What troubleshooting have you done so far?

Customer Replay

Have looked to see if we are screened. Have succeeded in phoning my landline. I don't know what else to do.

Okay, got it
Are you able to call anyone besides the person you mentioned above?

Customer Replay

I can call me on my landline

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I see, so you can't call only that one person, correct?

Customer Replay

It seems that way.

Top answer

I see.
I think the best way is to start troubleshooting with the person's phone and not yours.
Is that possible for that person to restart the phone?

Customer Replay

I have not tried to phone my landline but will now....it rings from his phone too. I have just restarted his and my phone .

Okay, great

Customer Replay

I just called him on my phone and it worked! I will try to call me on his phone and see.

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Keep me updated, please. Thanks!

Customer Replay

That worked too!!!!!!!!!!! Wonderful...You ARE an expert. Will this restarting work again if it happens again?

Most likely, however, depends on the issue

Customer Replay

Thank you so much. We are Happy!!!!!!! Huge thanks.

You're welcome!
I am so pleased to see your issue got resolved!

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