Updated: May 19, 2023
120 Views
Was it helpful?
author
by Mia Green
Tech Expert & Writer
612 resolved issues

STILL TRYING TO FIND OUT WHY MY A-12 HANGS UP IMMEDIATELY AFTER DIALING A NUMBER

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
*****, do you have issues with your phone?

Customer Replay

WHEN I DIAL A NUMBER THE PHONE IMMEDIATELY HANGS UP; NO RING, NOTHING

author

Got it. Is it Samsung A-12?

image

Customer Replay


YES

banner 3
author

Thank you!
Did you try to reboot the phone?

Customer Replay

YES

author

Okay, what about updating the software on your phone?

Customer Replay

I'M DOING IT AGAIN AS WE SPEAK. NOT SURE WHEN I UPDATED THE SOFTWARE.

author

So, the update is in progress, right?

Customer Replay

NOT SURE. SORRY, I'M OLD AND BLONDE SO YOU'LL HAVE TO TELL ME WHERE TO DO THAT.

banner 6
author

It's okay, I will instruct you on this, *****

Customer Replay

THANK YOU

author

You're welcome!
Please, follow the instructions below:

  1. Go to the home screen
  2. Open the Settings app on your phone
  3. Scroll to and select Software update
  4. Select Download and install
  5. Wait for the search to finish
  6. If your phone is up to date, you will see the 'Your software is up to date' message. If your phone is not up to date, follow the instructions on the screen.

Is everything clear with the provided instruction, *****?

Customer Replay

YES, THANK YOU. I'LL GIVE IT A TRY.

author

Take your time!
Please, keep me apprised.

Customer Replay

IT SAYS THAT THE LAST DOWNLOAD WAS 9-28. I DO HAVE ON THE "AUTO DOWNLOAD OVER WI-FI" ON. IT DOESN'T SAY ANYTHING ELSE.

banner 9
author

Understood, thank you!
Please, follow the following steps:

  1. First, push together Power + Volume Down and keep holding until the screen light is off.
  2. Now the SAMSUNG Galaxy A12 switches on after a moment.

Tell me, please, was everything clear?

Customer Replay

YES, IN THE PROCESS. SO FAR IT HASN'T COME BACK ON. BUT -- SHOULD I HAVE HELD DOWN A TOTAL OF 3 BUTTONS TOGETHER? I'LL TRY AGAIN

author

Just Power + Volume Down buttons and only until the screen light is off, *****

Customer Replay

TRYING AGAIN.

author

You can try to turn it on manually by holding the power button until the screen lights

Customer Replay

THAT WORKED.

author

Good!
So, you also had issues with your credit card, am I right?

Customer Replay

YES, BUT THEY FINALLY ACCEPTED IT. THERE SHOULD BE NO PROBLEM WITH THAT CARD.

author

Understood, it's great, *****!
Is there anything else I can do for you today?

Customer Replay

SO, DOES IT SOUND LIKE EVERYTHING IS SET UP GOOD TO GO? ARE THERE ANY "PERMISSIONS" THAT I SHOULD DOUBLE CHECK?

author

Sorry, didn't you check it yet?

Customer Replay

NOT THE CALLING -- SORRY. IF YOU HAVE A MINUTE I'LL TRY A CALL.

author

Understood, sorry that I misunderstood you, *****
Take your time!

Customer Replay

YES, EVERY THING OK, THANK YOU,

author

I'm happy, *****!
We are glad that you have resolved your issue using Howly!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/1364f957-52d5-438d-70a5-e4eae47d0900/width=80
Our expert Mia is online and ready to resolve your issues
612 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Artie K.

Expert's Assistant

Artie K.

Welcome! How can I help you with your question?

Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info