Created: November 24, 2022

STILL TRYING TO FIND OUT WHY MY A-12 HANGS UP IMMEDIATELY AFTER DIALING A NUMBER

Last Edit: December 2, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
*****, do you have issues with your phone?
Customer Reply
WHEN I DIAL A NUMBER THE PHONE IMMEDIATELY HANGS UP; NO RING, NOTHING
Mia Green
Mia Green Tech Expert & Writer
Got it. Is it Samsung A-12?
Customer Reply
YES
Mia Green
Mia Green Tech Expert & Writer
Thank you!
Did you try to reboot the phone?
Customer Reply
YES
Mia Green
Mia Green Tech Expert & Writer
Okay, what about updating the software on your phone?
Customer Reply
I'M DOING IT AGAIN AS WE SPEAK. NOT SURE WHEN I UPDATED THE SOFTWARE.
Mia Green
Mia Green Tech Expert & Writer
So, the update is in progress, right?
Customer Reply
NOT SURE. SORRY, I'M OLD AND BLONDE SO YOU'LL HAVE TO TELL ME WHERE TO DO THAT.
Mia Green
Mia Green Tech Expert & Writer
It's okay, I will instruct you on this, *****
Customer Reply
THANK YOU
Mia Green
Mia Green Tech Expert & Writer
You're welcome!
Please, follow the instructions below:
1. Go to the home screen
2. Open the Settings app on your phone
3. Scroll to and select Software update
4. Select Download and install
5. Wait for the search to finish
6. If your phone is up to date, you will see the 'Your software is up to date' message
- If your phone is not up to date, follow the instructions on the screen.
Is everything clear with the provided instruction, *****?
Customer Reply
YES, THANK YOU. I'LL GIVE IT A TRY.
Mia Green
Mia Green Tech Expert & Writer
Take your time!
Please, keep me apprised.
Customer Reply
IT SAYS THAT THE LAST DOWNLOAD WAS 9-28. I DO HAVE ON THE "AUTO DOWNLOAD OVER WI-FI" ON. IT DOESN'T SAY ANYTHING ELSE.
Mia Green
Mia Green Tech Expert & Writer
Understood, thank you!
Please, follow the following steps:
1. First, push together Power + Volume Down and keep holding until the screen light is off.
2. Now the SAMSUNG Galaxy A12 switches on after a moment.
Tell me, please, was everything clear?
Customer Reply
YES, IN THE PROCESS. SO FAR IT HASN'T COME BACK ON. BUT -- SHOULD I HAVE HELD DOWN A TOTAL OF 3 BUTTONS TOGETHER? I'LL TRY AGAIN
Mia Green
Mia Green Tech Expert & Writer
Just Power + Volume Down buttons and only until the screen light is off, *****
Customer Reply
TRYING AGAIN.
Mia Green
Mia Green Tech Expert & Writer
You can try to turn it on manually by holding the power button until the screen lights
Customer Reply
THAT WORKED.
Mia Green
Mia Green Tech Expert & Writer
Good!
So, you also had issues with your credit card, am I right?
Customer Reply
YES, BUT THEY FINALLY ACCEPTED IT. THERE SHOULD BE NO PROBLEM WITH THAT CARD.
Mia Green
Mia Green Tech Expert & Writer
Understood, it's great, *****!
Is there anything else I can do for you today?
Customer Reply
SO, DOES IT SOUND LIKE EVERYTHING IS SET UP GOOD TO GO? ARE THERE ANY "PERMISSIONS" THAT I SHOULD DOUBLE CHECK?
Mia Green
Mia Green Tech Expert & Writer
Sorry, didn't you check it yet?
Customer Reply
NOT THE CALLING -- SORRY. IF YOU HAVE A MINUTE I'LL TRY A CALL.
Mia Green
Mia Green Tech Expert & Writer
Understood, sorry that I misunderstood you, *****
Take your time!
Customer Reply
YES, EVERY THING OK, THANK YOU,
Mia Green
Mia Green Tech Expert & Writer
I'm happy, *****!
We are glad that you have resolved your issue using Howly!