- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
STILL TRYING TO FIND OUT WHY MY A-12 HANGS UP IMMEDIATELY AFTER DIALING A NUMBER
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
*****, do you have issues with your phone?
WHEN I DIAL A NUMBER THE PHONE IMMEDIATELY HANGS UP; NO RING, NOTHING
Got it. Is it Samsung A-12?
YES
Thank you!
Did you try to reboot the phone?
YES
Okay, what about updating the software on your phone?
I'M DOING IT AGAIN AS WE SPEAK. NOT SURE WHEN I UPDATED THE SOFTWARE.
So, the update is in progress, right?
NOT SURE. SORRY, I'M OLD AND BLONDE SO YOU'LL HAVE TO TELL ME WHERE TO DO THAT.
It's okay, I will instruct you on this, *****
THANK YOU
You're welcome!
Please, follow the instructions below:
- Go to the home screen
- Open the Settings app on your phone
- Scroll to and select Software update
- Select Download and install
- Wait for the search to finish
- If your phone is up to date, you will see the 'Your software is up to date' message. If your phone is not up to date, follow the instructions on the screen.
Is everything clear with the provided instruction, *****?
YES, THANK YOU. I'LL GIVE IT A TRY.
Take your time!
Please, keep me apprised.
IT SAYS THAT THE LAST DOWNLOAD WAS 9-28. I DO HAVE ON THE "AUTO DOWNLOAD OVER WI-FI" ON. IT DOESN'T SAY ANYTHING ELSE.
Understood, thank you!
Please, follow the following steps:
- First, push together Power + Volume Down and keep holding until the screen light is off.
- Now the SAMSUNG Galaxy A12 switches on after a moment.
Tell me, please, was everything clear?
YES, IN THE PROCESS. SO FAR IT HASN'T COME BACK ON. BUT -- SHOULD I HAVE HELD DOWN A TOTAL OF 3 BUTTONS TOGETHER? I'LL TRY AGAIN
Just Power + Volume Down buttons and only until the screen light is off, *****
TRYING AGAIN.
You can try to turn it on manually by holding the power button until the screen lights
THAT WORKED.
Good!
So, you also had issues with your credit card, am I right?
YES, BUT THEY FINALLY ACCEPTED IT. THERE SHOULD BE NO PROBLEM WITH THAT CARD.
Understood, it's great, *****!
Is there anything else I can do for you today?
SO, DOES IT SOUND LIKE EVERYTHING IS SET UP GOOD TO GO? ARE THERE ANY "PERMISSIONS" THAT I SHOULD DOUBLE CHECK?
Sorry, didn't you check it yet?
NOT THE CALLING -- SORRY. IF YOU HAVE A MINUTE I'LL TRY A CALL.
Understood, sorry that I misunderstood you, *****
Take your time!
YES, EVERY THING OK, THANK YOU,
I'm happy, *****!
We are glad that you have resolved your issue using Howly!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
